Job description / Role Job Type
Full Time Job Location
Saudi Arabia Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartistu00ae, because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartistu00ae.

Job description

We are seeking an exceptional Guest Experience Manager (Saudi only) to join our team in Madinah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for ensuring the highest level of guest satisfaction and overseeing all aspects of the guest experience in our prestigious establishment.

Responsibilities:

Lead and inspire a team of customer service professionals to deliver exceptional guest experiences Implement strategies to enhance guest satisfaction and loyalty Oversee daily operations of guest relations department and our loyalty program members journey on daily basis Reply to guest feedback and inform other departments with necessary actions Collaborate with other departments to ensure seamless guest experiences across all touchpoints Handle complex guest issues and complaints with professionalism and empathy Develop and maintain relationships with key clients and VIP guests Ensure compliance with Saudi Arabian hospitality standards and Islamic principles Monitor and optimize guest experience KPIs and metrics Conduct regular training sessions to enhance team performance and cultural awareness Qualifications Saudi nationality is required for this position Minimum 3-5 years of experience in luxury hospitality, preferably in guest relations and/or front office management Excellent command and fluent in French and excellent communication skills in both Arabic and English Bachelor's degree in Hospitality Management, Business Administration, or related field Strong leadership abilities with a proven track record of team management Exceptional problem-solving and conflict resolution skills Proficiency in hospitality management software and systems In-depth knowledge of Saudi Arabian culture, customs, and Islamic hospitality principles Customer service expertise with a focus on creating memorable guest experiences Ability to work flexible hours, including evenings, weekends, and holidays Additional certifications in hospitality or customer service management are preferred Additional information Ability to work well under pressure in a fast paced environment Excellent communication skills and a professional presentation Ability to work cohesively with fellow colleagues as part of a team We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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