**Description:** **Hyatt Centric Melbourne** **Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.** **Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.** **Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.** **You are here. Now go anywhere.** **Guest Experience Leader at Hyatt Centric Melbourne** · Do you love the unknown and hidden treasures of Melbourne? · Melbourne your passion and love and discovering what is located down the next alley way? · Are you curious of what the next “IT spot” in Melbourne before it explodes and partnering with them? · Curator of in-house or local experiences This is an incredible opportunity to be face and heartbeat of one of Melbourne’s most vibrant hotels. You’ll be the first hello, the last farewell, and the creator of the moments in between that guests remember long after they’ve checked out. Working within the Front Office team, you will support the Front Office team in supervising and managing the day-to-day operations of the business as well as supporting the team to achieve our purpose. **Key Responsibilities:** · Share your knowledge of the city’s laneways, eateries, galleries, and neighbourhood gems to help guests uncover their perfect Melbourne moment. · Design and deliver memorable touchpoints that reflect our hotel’s personality and the city’s culture. · Drive lobby activations, welcome rituals, and in house or local collaborations that surprise and delight. · Own pre arrival messaging that feels personal, warm, and unmistakably Melbourne. · Resolve concerns with empathy and urgency, ensuring every guest feels heard and valued. · Support special occasions, personalised touches, and signature Centric experiences. · Coach the Front Office crew to deliver service that is polished, genuine, and aligned with Hyatt values. · Manage check ins, checkouts, room allocations, and guest requests with efficiency and flair. · Monitor guest feedback channels and turn insights into action that lifts satisfaction scores. · Collaborate with internal and external stakeholders to ensure seamless and curated stay experiences. **Qualifications:** **About you:** To be successful in this role you will require the following attributes: + Experience driving lobby activation with a creative mindset wanting to showcase their knowledge of Melbourne + Previous experience as a concierge is advantageous + Excellent time management skills with the ability to multi-task and keep calm under pressure + Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times. + Exceptional interpersonal and communication skills across departments + Responsible Service of Alcohol (RSA) Certificate · Full Australian Driver’s License (international driver’s license may be considered) **Culture Statement:** We Are Team Centric! Team Centric brings together all departments with a “got your back” attitude. We embrace flexibility and enable adaptability both inside and outside our role and job descriptions. We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests. Each team member plays a vital role in fostering a sense of belonging and purpose at work. Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do. Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included. **Hyatt Centric employees enjoy, but are not limited to;** + Complimentary and discounted accommodation across Hyatt Hotels world wide + Flexible work attire – no stuffy suits with complimentary laundry + Free use of Hotel Gym & Pool facilities + Complimentary barista coffee daily + Discounted dining in our Langlands’ Restaurant and Bar + Investment in your career development through training, opportunities and mentor-ship + Complimentary laundry for work related items **How to apply** Click **APPLY** or contact Cleo via cleo.lammardo@hyatt.com for a confidential discussion and to learn more. Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt **Primary Location:** AU-VI-Melbourne **Organization:** Hyatt Centric Melbourne **Job Level:** Full-time **Job:** Guest Services **Req ID:** MEL003438 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.