**Additional Information** **Job Number** 25201546 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel By Marriott Gold Coast, 42 Ferny Avenue, Gold Coast, Australia, Australia,VIEW ON MAP (https://www.google.com/maps?q=AC%20Hotel%20By%20Marriott%20Gold%20Coast%2C%2042%20Ferny%20Avenue%2C%20Gold%20Coast%2C%20Australia%2C%20Australia%2C) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Join the AC Hotel by Marriott Experience** At AC Hotels by Marriott, we believe that every detail matters. Our brand is designed for the modern traveler who values sleek design, curated experiences, and effortless comfort. Inspired by European style and sophistication, AC Hotels offer a refined atmosphere where guests can relax, connect, and enjoy the essentials without unnecessary extras. AC Hotels by Marriott is present in over 175 destinations, as the second AC Hotel in Australia you will be part of a team that ensures the promise of the Perfectly Precise Hotel and Guest room is delivered in the Gold Coast. As part of the Marriott International family, we combine global standards with a distinctive, contemporary approach to hospitality. Working with us means being part of a team that celebrates innovation, collaboration, and exceptional service, all while creating memorable experiences for our guests. If you’re passionate about hospitality, design, and delivering service with purpose, AC Hotels is the perfect place to grow your career. **POSITION SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. As an Overnight Guest Experience Expert you will also be responsible for completing end-of day activities including posting charges to accounts, running night audit back up, and roll the date. Process all payments and adjustment vouchers, paid-outs, correction vouchers and miscellaneous charges. Print contingency lists and act as part of the Emergency Response Team. Supporting the Night Manager to ensure the overnight shifts runs smoothly to prepare the following day to get on to a great start. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None **Why Join Marriott?** At **Marriott International** , we believe in putting people first. As the world’s largest hospitality company, we offer more than just jobs—we provide **careers with purpose, growth, and global opportunities** . Joining Marriott means becoming part of a culture built on respect, inclusion, and a commitment to excellence. **Some of the key benefits of working with us include:** + **Travel Discounts:** Enjoy exclusive hotel and travel perks across thousands of properties worldwide. + **Career Development:** Access world-class training programs and clear pathways for growth within a global network. + **Comprehensive Benefits:** Competitive salary, health and wellness programs, birthday leave, Marriott paid parental leave, Milestones recognition and more. + **Inclusive Culture:** Be part of a diverse, supportive team that values collaboration and innovation as well as a company that wants you to be your whole self at work. + **Recognition & Rewards:** Celebrate your achievements through our award-winning recognition programs. At Marriott, we don’t just offer jobs—we create opportunities for you to **grow, thrive, and make an impact** . _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.