THE ROLE:
At Hilton Istanbul Bosphorus, we believe every guest interaction is an opportunity to create a lasting memory. As a Guest Experience Executive, you will serve as the face of our restaurant, setting the tone for a warm and seamless dining journey — from the first greeting to the final farewell.

In this pivotal role, you will oversee guest arrival flow, manage table coordination, and ensure personalized service for each guest. With grace, organization, and attentiveness, you will support the team in delivering elevated dining experiences aligned with Hilton’s legendary service standards.

Position Title: Guest Experience Executive
Location: Hilton Istanbul Bosphorus – Türkiye
Company: Hilton
Job Type: Full-Time
Reporting Line: Restaurant Manager / Assistant Restaurant Manager
Salary: Competitive, with full benefits and service incentives

KEY RESPONSIBILITIES:

Warmly welcome and escort guests to their tables, ensuring a professional and hospitable first impression

Oversee and coordinate seating arrangements, table turnover, and floor flow during service periods

Manage reservations and VIP guest preferences to support personalized service

Collaborate with restaurant and kitchen teams to optimize guest flow and service timing

Handle guest inquiries, concerns, and feedback gracefully and proactively

Maintain the overall ambiance and readiness of the reception area

Train and mentor Guest Experience Agent team members, ensuring consistency in guest greeting and service etiquette

Stay informed on menus, daily specials, and restaurant operations to confidently assist guests

Uphold Hilton grooming and communication standards

Comply with all health, safety, and security regulations

WHO YOU ARE:

Highly organized and confident in high-traffic, guest-facing roles

Warm, articulate, and professional in demeanor

An excellent communicator in both Turkish and English

Skilled in handling guest feedback and service recovery

Capable of managing shifting priorities while remaining calm and composed

Team-oriented, yet able to take initiative independently

WHAT WE’RE LOOKING FOR:

We seek someone who reflects Hilton’s core values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

Preferred Qualifications:

Previous experience as a head hostess, hostess supervisor, or guest relations position in a luxury setting

Familiarity with reservation systems and floor planning tools

Background in F&B operations and understanding of fine dining etiquette

Awareness of guest profiling and VIP protocols

WHY JOIN US?

Represent one of Istanbul’s most iconic hotels and its elegant dining venues

Be at the heart of guest interaction and hospitality excellence

Join a passionate, professional team that values service and sophistication

Enjoy a competitive salary, inclusive culture, and extensive Hilton development programs

Location: Hilton Istanbul Bosphorus
Expected Start Date: August 2025

Hilton is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.