JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Guest Experience Coordinator-JLL
As a Guest Experience Coordinator at JLL, you'll serve as the welcoming face of our organization, creating exceptional first impressions for every visitor who enters our office. This dynamic role positions you at the heart of our operations, where you'll manage the complete visitor experience from greeting guests and handling phone communications to coordinating office events and maintaining pristine reception areas.Your proactive approach will be essential as you handle facility coordination, process maintenance requests, manage mail distribution, and maintain security protocols that keep our workplace safe and welcoming for all.
What your day-to-day will look like:• Manage incoming calls by taking detailed messages, answering inquiries, and directing calls to appropriate team members.
• Provide warm, professional greetings to all guests and visitors while ensuring their comfort throughout their visit.
• Maintain reception areas and public spaces to exceptional presentation standards, reflecting JLL's commitment to excellence.
• Execute daily opening and closing procedures for the front desk, ensuring operational readiness.
• Oversee efficient sorting and distribution of incoming mail, packages, and catering deliveries.
• Implement security protocols and maintain registration systems while controlling access through established procedures.
• Facilitate seamless communication between internal departments and coordinate meeting room setups for various events.
Required qualifications:• Exceptional verbal and written communication skills with professional phone etiquette.
• Ability to thrive in high-traffic environments while managing multiple inquiries simultaneously.
• Advanced proficiency in MS Office Suite, email systems, and business communication platforms (Teams, Webex).
• Strong organizational skills with proven ability to prioritize and execute multiple tasks efficiently.
• Excellent interpersonal abilities with talent for building relationships across diverse stakeholder groups.
• Demonstrated capability to handle confidential information with discretion and maintain security protocols.
• Positive attitude with meticulous attention to detail and superior multitasking abilities.
Preferred qualifications:• Previous experience in hotel hospitality or corporate reception environments.
• Background in facility management or event coordination.
• Experience with visitor management systems and security access controls.
• Bilingual capabilities to support diverse client and visitor needs.
• Professional certification in customer service or hospitality management.
Schedule: M-F 10 am - 6:30 pm
Location: Cincinnati,OH
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Cincinnati, OHIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.