The opportunity

Delaware North Boston Holdings is hiring a part-time Guest Experience Ambassador to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.

If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.

Pay $17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team members’ personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits, including:

Weekly payEmployee assistance program Training and development opportunitiesEmployee discountsFlexible work schedules

What will you do?Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other eventsProvide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environmentsAssist with guest entry before events by staffing various gates and high-traveled areas in and around TD GardenProvide mobility assistance by providing escorts to guests upon requestBe a subject matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD GardenProfessionally handle guest complaints, escalating to management as necessaryCommunicate with guests in person, via email, and via text message during eventsCollaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of eventsExecute service recovery when necessary, by providing guests with resolutions to issues as directed by managementSurprise and delight fans to ensure they receive the best-in-class experiences while at TD Garden

More about youExperience working in customer service in a fast-paced environment is preferredMust be a positive individual who will always think of the Guest and work hard to ensure unforgettable experiencesMust be able to work a minimum of 50% of events in each calendar month, including nights and weekendsMust be an outgoing person who is comfortable working directly with a high volume of guests and clientsMust be willing to work under pressure to solve problems quickly and efficientlyThe ability to perform simple tasks independently after being given specific instructions

Physical requirementsMust be able to work in loud environments with flashing lights and lasersMust be able to push or lift lightweight objectsMust be able to push wheelchairs and other assistive devicesMust be able to use a radio with an earpieceExposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions

Shift details

Events

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.