Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a Guest Experience Agent is to ensure each guest enjoys a personalized and memorable stay. You are responsible for engaging with guests from arrival to departure, anticipating their needs, and creating meaningful experiences that reflect the hotel’s brand standards. You will handle guest inquiries, special requests, and feedback efficiently and professionally, ensuring every guest feels valued and cared for throughout their stay.

QualificationsA strong focus on customer servicePrior experience in hotel front office operations is preferredExcellent communication skills; fluency in English is requiredBe able to work shifts, weekends and public holidaysComputer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Additional Information

Remote Location