Job description / Role Job Type
Full Time Job Location
Saudi Arabia Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Our Habitas is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.

Job description

The Guest Experience Agent is responsible for providing exceptional service to guests from arrival to departure, addressing guest inquiries and complaints, and ensuring a smooth and memorable stay. The role requires strong communication skills, attention to detail, and a passion for hospitality.

Key duties: Respond to guest requests and resolve issues promptly Coordinate with other departments to fulfill guest needs Assist in arranging guest itineraries and tours Provide information and recommendations about local attractions, dining, and events Promote hotel services and amenities Maintain a professional and welcoming environment at all times Qualifications

Experience:

1 year in customer service or guest relations roles, preferably in hospitality

Skills:

Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Good knowledge of the local area (attractions, restaurants) Proficiency in English (additional languages are a plus) Flexibility to work shifts Professional appearance and positive attitude Someone who understands, celebrates, and embraces Our Habitas brand values Attention to detail and commitment to guest satisfaction About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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