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a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Assistant / Telephone Operator to join our Front Office team.As the welcoming voice of the hotel, this role is ideal for someone who thrives in a fast‑paced, international environment and takes pride in creating positive first impressions. Every interaction you handle will reflect our commitment to personalized service, care, and excellence.About the Role

As a Guest Assistant / Telephone Operator, you will be a key point of contact for our guests, managing internal and external communications with professionalism, warmth, and efficiency. You will support daily Front Office operations by ensuring that guest requests are handled accurately and promptly, contributing to a seamless and memorable guest experience.This is an operational full‑time position offered on a permanent contract, with rotating shifts according to hotel needs, including weekends and public holidays. You will work closely with Front Office, Reservations, Concierge, and other hotel departments.Key Responsibilities

Guest Communication Telephone OperationsAct as the first point of contact for guests by handling all internal and external calls in a professional, friendly, and efficient mannerProvide accurate information about hotel services, facilities, and operations, ensuring every guest feels welcomed and well cared for from the first interactionRoute calls correctly and follow up when necessary to ensure guest satisfactionPersonalized Guest ServiceDeliver personalized assistance by understanding guest needs and offering solutions that enhance their staySupport guest requests and inquiries with ownership, attention to detail, and genuine careContribute to a seamless and memorable guest journey before, during, and after the stayCoordination Internal CollaborationBuild strong working relationships with internal departments and external partners, maintaining a collaborative approach at all timesCommunicate guest requests and relevant information clearly to ensure smooth operations across teamsSupport the Front Office team in daily operational needsSystems, Accuracy ConfidentialityMaintain accuracy and confidentiality when handling guest information across systems (PMS, Reservations, Guest Requests)Ensure guest data is managed in compliance with privacy and data protection standardsStay informed and proactive by keeping up to date with hotel services, events, and promotionsOperational SupportProvide support to the Front Office Management team with additional administrative or operational tasks as requiredContribute to continuous service improvement initiatives and uphold Hyatt brand standards

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Assistant / Telephone Operator to join our Front Office team.As the welcoming voice of the hotel, this role is ideal for someone who thrives in a fast‑paced, international environment and takes pride in creating positive first impressions. Every interaction you handle will reflect our commitment to personalized service, care, and excellence.About the Role

As a Guest Assistant / Telephone Operator, you will be a key point of contact for our guests, managing internal and external communications with professionalism, warmth, and efficiency. You will support daily Front Office operations by ensuring that guest requests are handled accurately and promptly, contributing to a seamless and memorable guest experience.This is an operational full‑time position offered on a permanent contract, with rotating shifts according to hotel needs, including weekends and public holidays. You will work closely with Front Office, Reservations, Concierge, and other hotel departments.Key Responsibilities

Guest Communication Telephone OperationsAct as the first point of contact for guests by handling all internal and external calls in a professional, friendly, and efficient mannerProvide accurate information about hotel services, facilities, and operations, ensuring every guest feels welcomed and well cared for from the first interactionRoute calls correctly and follow up when necessary to ensure guest satisfactionPersonalized Guest ServiceDeliver personalized assistance by understanding guest needs and offering solutions that enhance their staySupport guest requests and inquiries with ownership, attention to detail, and genuine careContribute to a seamless and memorable guest journey before, during, and after the stayCoordination Internal CollaborationBuild strong working relationships with internal departments and external partners, maintaining a collaborative approach at all timesCommunicate guest requests and relevant information clearly to ensure smooth operations across teamsSupport the Front Office team in daily operational needsSystems, Accuracy ConfidentialityMaintain accuracy and confidentiality when handling guest information across systems (PMS, Reservations, Guest Requests)Ensure guest data is managed in compliance with privacy and data protection standardsStay informed and proactive by keeping up to date with hotel services, events, and promotionsOperational SupportProvide support to the Front Office Management team with additional administrative or operational tasks as requiredContribute to continuous service improvement initiatives and uphold Hyatt brand standards

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Qualifications Requirements

A genuine passion for hospitality and helping othersExcellent communication skills and a natural ability to connect with peopleFluency in English and Spanish is required; additional languages are a strong plusPrevious experience in a customer service or Front Office role is an advantageAbility to adapt to a fast‑paced environment with flexibility in schedulingStrong attention to detail, accuracy, and a proactive mindsetComfortable working with hotel systems (PMS, Reservations); experience with Opera is a plusCare Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day.Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.What You’ll Love About Us

Special Hyatt hotel rates for you, your family, and friends from day oneDiscounts at hotel restaurants and barsEmployee restaurant offering nutritious and varied daily menusAccess to a wellbeing platform focused on mental health and personal growthContinuous learning, development programs, and global career opportunities across Hyatt hotels worldwideBe Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents — and your contribution truly matters.Join the Grand Hyatt Barcelona team and become your best version.

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Qualifications Requirements

A genuine passion for hospitality and helping othersExcellent communication skills and a natural ability to connect with peopleFluency in English and Spanish is required; additional languages are a strong plusPrevious experience in a customer service or Front Office role is an advantageAbility to adapt to a fast‑paced environment with flexibility in schedulingStrong attention to detail, accuracy, and a proactive mindsetComfortable working with hotel systems (PMS, Reservations); experience with Opera is a plusCare Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day.Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.What You’ll Love About Us

Special Hyatt hotel rates for you, your family, and friends from day oneDiscounts at hotel restaurants and barsEmployee restaurant offering nutritious and varied daily menusAccess to a wellbeing platform focused on mental health and personal growthContinuous learning, development programs, and global career opportunities across Hyatt hotels worldwideBe Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents — and your contribution truly matters.Join the Grand Hyatt Barcelona team and become your best version.