Summary

Role Mission

As a Client Advisor for GUCCI you represent the brand to all customers. You will be a sales professional in luxury goods and provide an exceptional, client centric service to all customers. You will complete the client journey and achieve the quantitative and qualitative KPIs and objectives of your individual role and the store. You will act as a team player and work collaboratively with all GUCCI employees to achieve exceptional results.

Job Description

Sales and Clienteling

Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management teamGenerate, maintain and grow a clientele base by active engagementProvide excellent client service with active client engagement and regular communication as per GUCCI Service StandardsProactively follow up on client enquiries and requests, including after sales servicesProvide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clientsEnsure teamwork and collaboration to deliver an exceptional client experienceCollaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines

Learning and Training

Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category informationComplete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlinesParticipate in development training as required by your management team

Back of House Support

Assist with cashiering and any administrative duties as required • Assist in receiving and unpacking/packing stockAssist with inventory integrity and control by completing cycle counts, category scans and category maintenanceReplenish display merchandise as required

Workplace Health and Safety

Ensure compliance to the Safety Management System and all Workplace Health and Safety (WHS) PoliciesReport all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform

Other

Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the businessEnsure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etcAdhere to all in store Standard Operation Procedures (SOP)Comply to all Gucci and Kering Policies, Procedures and Guidelines All other ad hoc duties as required by your manager

Key Requirements

Previous experience in a similar role, ideally from a high volume retail or servicebased industry preferably in the luxury environmentCustomer service orientated attitude, driven by sales and meeting and exceeding KPIs and targetsAbility to work dynamically in a high-volume environment • Time management and prioritizing skillsHigh attention to detail and a strong, professional work ethicProficiency in using technology and/or learning about updated technologiesProficiency in Outlook/Excel/Word/PowerPointExceptional written and verbal communication skills

Job Type

Regular

Start Date

2025-06-29

Schedule

Full time

Organization

GUCCI NEW ZEALAND LTD