GTMx - Transformation Operation Lead

 

Position Overview

This position leads the Operations Team to support the initial end-to-end operational implementation and incubation of GTM transformation projects. The primary focus is on developing and operationalizing innovative GTM models, with particular emphasis on platforms such as WeCom (Enterprise WeChat) and integrated digital customer engagement channels. Drive operational excellence and deliver impactful solutions that support Pfizer’s strategic transformation goals.

Key ResponsibilitiesLead and manage the Operations Team: Oversee operation team, providing clear direction, coaching, and performance management to ensure team success.Operational Plan Design and Planning: Possesses the ability to independently design and develop operational plans based on business needs, integrating market trends and company strategy to create scientific and practical operational initiatives.Ensures effective implementation of all measures. Capable of setting clear operational goals according to project phases, tracking and evaluating operational results, and continuously optimizing plans to achieve intended outcomes.Support GTM transformation projects: Drive the operational implementation and incubation of new GTM models, ensuring seamless execution from planning to launch.Innovate operational processes: Proactively leverage new technologies, including AI, to enhance efficiency, effectiveness, and scalability of operational solutions.Digital channel management: Develop and maintain integrated digital customer engagement platforms, especially WeCom and related channels, to optimize customer interactions.Cross-functional collaboration: Work closely with marketing, commercial, medical, CMO and technology teams to align operational initiatives with broader organizational objectives.Continuous improvement: Analyze operational data and customer feedback to identify opportunities for process enhancements and innovative solutions.Ensure all operational projects strictly comply with pharmaceutical laws, regulations, and industry standards. Maintain strong compliance systems, monitor policy changes, and proactively manage compliance risks to support sustainable growth.QualificationsBachelor’s degree or above in Business, Marketing, Pharmaceutical Sciences, or a related field.Strong knowledge of pharmaceutical marketing principles and industry trends.8 years+ extensive customer service experience and demonstrated insights into customer needs and engagement strategies.5 years+ experience in managing and developing operations teams, preferably within the pharmaceutical or healthcare sector.Demonstrated ability to adopt and implement new technologies, especially AI-driven tools, to improve operational outcomes.Excellent communication, project management, and stakeholder engagement skills.Experience with digital engagement platforms and omnichannel customer solutions (e.g., WeCom, CRM systems).Strong analytical and problem-solving abilities, with a track record of driving operational innovation.Ability to thrive in a fast-paced, transformation-focused environment.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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