Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

 

We are seeking a Global Security Operations Center (GSOC) Project Manager to oversee daily operations and provide leadership to GSOC staff. This position is responsible for ensuring that analysts and operators perform their duties effectively while adhering to established procedures, service levels, and best practices. The Operations Supervisor will act as a shift lead, serving as the first point of escalation for incidents, alarms, and operational issues, while fostering a culture of accountability, teamwork, and continuous improvement.

 

The GSOC Project Manager will manage day-to-day activities within the center, including monitoring workflows, coordinating incident response, and ensuring accurate reporting and documentation. This role is responsible for coaching and developing GSOC staff, delivering ongoing training, and providing constructive feedback to maintain operational readiness and high performance. The Supervisor will also coordinate with security, IT, emergency response, and other stakeholders to ensure timely communication and effective resolution of critical events. In addition, the position will assist with scheduling and staffing to ensure 24/7 coverage, contribute to refining standard operating procedures, and support the implementation of new technologies and processes that enhance GSOC capabilities.

 

 

Compensation and Benefits:

We believe in investing in our people. When you join Securitas, you’ll receive:
✔ Competitive Salary: $65,000 - $75,000 annually

✔ Comprehensive Benefits Package:

Medical, dental, vision, and life insurance10 accrued vacation days, 4 personal holidays, 6 sick days401K with company matching

✔ Career Growth: Continuous training and leadership development programs.
✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

 

 

Responsibilities:

Supervise daily GSOC operations, ensuring compliance with policies, procedures, and service-level agreements.

Monitor and coordinate activities of GSOC operators/analysts, providing real-time guidance and support.

Serve as the primary escalation point for incidents, alarms, and emergency events.

Ensure accurate logging, documentation, and reporting of incidents and operational activities.

Develop and deliver training, coaching, and performance feedback to GSOC staff.

Assist in scheduling, staffing, and shift coverage to maintain 24/7 operational readiness.

Coordinate with corporate security, IT, emergency response, and other stakeholders during critical incidents.

Contribute to the development and refinement of GSOC standard operating procedures (SOPs).

Prepare and present operational reports, performance metrics, and after-action reviews to leadership.

Support continuous improvement initiatives and recommend enhancements to systems, tools, and processes.

 

Qualifications

Associate or Bachelor’s degree in Security Management, Criminal Justice, Information Technology, or related field (or equivalent experience).

3–5 years of experience in a security operation or GSOC environment, with at least 1 year in a supervisory or lead role.

Strong knowledge of GSOC functions, including monitoring, incident response, escalation protocols, and crisis management.

Familiarity with security technologies (CCTV, access control, alarms, incident management systems, threat intelligence platforms).

Excellent written and verbal communication skills.

Proven ability to lead teams in a high-stress, fast-paced environment.

Strong analytical, decision-making, and problem-solving skills.

Flexibility to work shifts, including nights, weekends, and holidays, as part of a 24/7 operation.

 

Key Competencies

Leadership and team motivation

Operational awareness and attention to detail

Crisis management and decision-making

Strong interpersonal and communication skills

Adaptability and accountability

 

 

Ready to Make an Impact?
At Securitas, we don’t just support your career growth—we celebrate it. If you’re ready to bring your expertise to a team that values innovation, collaboration, and results, we want to hear from you. Apply today and take the next step in your career.

 

Company Website: https://www.securitasinc.com

 

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

 

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