**GSOC Operator** **ESSENTIAL FUNCTIONS** + The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. + All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are other (non-essential) functions. + Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein. + At Securitas USA, safety is our top priority. In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. + At Securitas USA, we uphold the highest ethical standards. All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 1. Comply with and facilitate the conduct of the daily routine in the GSOC. 2. Receive and respond to emergency and non-emergency calls from onsite employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems. 3. Process and evaluate information received from all available sources and respond with the appropriate communication and dispatch procedures. 4. Using all available tools, provide general situational awareness to the department and senior executives as necessary and as directed. 5. Facilitate initial incident reporting for the department by documenting and communicating all relevant details to the appropriate parties. 6. React to situations using proven department protocols and SOPs and use CAD technology to detail actions and dispatch officers. 7. Contribute to the evolution & development of all GSOC protocols and department SOPs. 8. Actively monitor all alarm, access control, and CCTV systems and respond as required. 9. Support and enable effective emergency response across all potential scenarios impacting Client locations and people. 10. Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account;evaluates service quality and initiates any necessary corrective action promptly. 11. Meets regularly with Security Operations Manager and Shift supervisor regarding status updates; addresses any actual or potential problems. 12. Performs tasks and duties of a similar nature and scope as required for the assigned account **QUALIFICATIONS** **Education/Experience:** High School Diploma or G.E.D. and at least one year of experience working in a global security operations center or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of teaching. **Competencies (as demonstrated through experience, training, and/or testing** ): 1. If required for assigned accounts, must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers. 2. Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned accounts. 3. Knowledge of or ability to learn security operations and procedures. 4. Ability to conduct instructions furnished in written, oral, or diagrammatic form. 5. Ability to be an effective team member. 6. Ability to maintain professional composure when dealing with unusual circumstances. 7. Courteous telephone manner. 8. Ability to adapt to changes in the external environment and organization. 9. Ability to write routine correspondence, including logs and reports. 10. Good organizational skills. 11. Ability to provide high-quality customer service. 12. Good people skills, with the ability to interact effectively at various social levels and across diverse cultures. **WORKING CONDITIONS (Physical/Mental Demands)** With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include: + Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. + May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. + Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements. + May be required to work overtime without advance notice. + Required ability to handle multiple tasks concurrently. + Keyboarding, basic computer usage, and operating controls. + Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others. + Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. + Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling. + Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. + Close vision, distance vision, and ability to adjust focus. + May be required to use a vehicle in the performance of duties. + On occasion, may be required to perform stressful and physical activity. + Depending upon assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. + May be exposed to or required to handle sensitive and confidential information. **Are you interested in being part of our Team?** • Apply quickly and efficiently online • Interview from the convenience of your own home • Weekly pay • Competitive benefits • Flexible schedules With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected character. EOE/M/F/VET/DIS \#AF-PEB \#LI-Securitas Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: + Retirement plan + Employer-provided medical and dental coverage + Company-paid life insurance + Voluntary life and disability insurance + Employee assistance plan + Securitas Saves discount program + Paid holidays + Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.