Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.
Job DescriptionAllied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.
Shift Available: Overnight (11pm-7am) Saturday-Wednesday
Mandatory Paid Training Schedule: Monday - Friday 8:00am - 4:00pm for the first two weeks
RESPONSIBILITIES:
Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocolsDispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and/or email communicationsMaintains various records of communicationCommunicate and disperse information, using established communication vehicles to key partners using best practicesEscalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directedReport any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systemsRespond to customer requests for maintenance, etc.Ensure compliance with all relevant policies and procedures for specific locationsKeep and / or document detailed records of activities as they occur during the shiftQUALIFICATIONS (MUST HAVE):
High school diploma or equivalent (e.g., GED)Minimum of two years’ experience in law enforcement, security, military, or emergency dispatchingMinimum of two years’ experience controlling cameras and responding to alarms with one year of being in a security settingAbility to identify a problem, apply security training and procedures and execute said proceduresMust have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisisDemonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlinesProficient in all Microsoft Office applicationsProfessional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as neededOutstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team playerBENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.#LI-JS2
ClosingAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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