POSITION DETAILS

POSITION TITLE:

Supply Chain Specialist

DIVISION/BUSINESS LINE:

Pfizer Global Supply

SUB DIVISION:

Global Supply Chain

ROLE SUMMARY

Coordinate all incoming shipments and works to improve supply chain processes for our organization. Ensuing that all supply chain business activities are executed timeously and proficiently.

Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including entering of order in PRIME, preparation of required shipping documents, invoices, import permits, SAP systems execution, returns, credit notes, etc.)

Collaborate with Market Supply Chain Planning Manager to develop accurate demand plans

Identify cost-saving opportunities in procurement, warehousing, and distribution Analyze and improve supply chain workflows to reduce waste and inefficiencies

ROLE RESPONSIBILITIES

Logistics co-ordination

Communicate with supply chain colleagues and freight forwarders to optimize shipping activities until 3PL warehouses deliveries.Daily updating of the shipping register with upcoming shipments, pre- alerts and delivery statusSupport by performing track and trace activities on all upcoming shipmentsClearing instruction completion and share with Freight forwarderPrepare Invoice documentation for processing readinessAd Hoc queries / shipment follow-up for invoices or other shipment related requestsSave and archiving of all shipping documents.

Inventory & Sales support

Requesting of import permit numbersSupport with GTS production system management update for product license and classificationMaintenance of import permit trackerRecord all transportation deviations received from the LSP on QTS systemPerform daily sales validation checks is done between LSP and PfizerEnsure missing customer and pricing is shared with relevant stakeholdersSupport with Sales reconciliation to ensure sales alignment between LSP and Pfizer monthlyRaise tickets to address any SAP or LSP system errors identified.Support with required sales/inventory correctionsSupport with generating monthly sales report to Commercial and for compliance reportingCompile a quarterly Free Goods Review report for review and sign-off by Finance and Market Supply Chain Planning Manager

Procure to payment support

Support with vendor creation and GSC purchase order processingUpdate LSP Invoice tracker and vendor invoice query supportSupport by raising critical business payment when required for EARManagement of the Shipping tracker Customer ServiceDeliver on Time as per Purchase Order (if product is available / not applicable for stock-out products)Entering Order in Prime for export markets and SAP for local market KenyaMinimum Lead Time to CustomerImport Permit Lead Time (follow up efficiency)Accuracy of SAP Inventory (corrections completed in the system required at order processing stage)Timely and Accurate Documentation (including Invoice, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis, any market specific document) – traceability of documentation (system and physical)Cost Optimization (through finding efficiencies in process, consolidation, mode changes, waste reduction, etc.)Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc.) and business colleagues (as relevant)Interface with Supply Planning and Logistics Team to align on customer orders (pending orders, backorders, priority orders, allocations, etc.) in ensuring minimum no-stock, minimal penalty on customer ordersTimely processing of customer product returns and tender claimsProactively address and resolve customer complaints related to delayed shipments, pricing errors, or incorrect deliveries to ensure customer satisfactionCoordinate with internal stakeholders (Commercial, Logistics, Finance) to resolve customer issues and ensure seamless service deliveryActively track and measure customer satisfaction, using feedback todrive process improvements

Compliance

Execute / Liaise Warehousing and Distribution processes, tasks and documentation in compliance with - Goods Distribution Practice (GDP) regulations, Pfizer’s Supply Chain Quality Agreement(s) for Logistics Service Providers, Pfizer minimum standards of care (EH&S, BCP, DG, Controlled, Global Security), FMD/Serialisation mandate, Global Trade compliance, FCPA guidelines, and all applicable Global and Local policies and regulations - to maintain the quality and integrity of the distribution supply chain.

QUALIFICATIONS

Technical skills

BS/BA Degree or Diploma required. Preferably in the fields of Supply Chain, Logistics Management, Industrial Engineering or alikeRole/Market Specific: 5 years of relevant experience in Supply Chain, PlanningExperience leading business review with external partnersExperience leading cross-functional team projectsDemonstrated business acumen, industry, and product knowledge; including trends, competitive landscape and industry best practices which can impact the businessOperational Excellence experienceExperience in Pharma industry considered an assetCPIM or CSCP certification by APICS is preferred

Soft skills

Strong communication and presentation skills, ability to interact with cross-functional teams and external stakeholdersAbility to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations.Detail-oriented with strong organizational and problem-solving abilitiesAbility to multitask in a fast-paced environment

System and digital

ERP system – SAP and KinaxisAbility to use digital dashboards for data analysis (Tableau, BI, IQVIA,.)

PHYSICAL/MENTAL REQUIREMENTS

Strong communication and presentation skills, ability to interact with diverse and complex audiencesAbility to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations.

OTHER INFORMATION

Works closely with:

Commercial Country Leads, Commercial Category Leads, Regulatory, SCQ, Finance, GSC IO, GDI, MPH, Wholesaler/Distribution

 

 
Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt