Park Hyatt Niseko Hanazono is a luxury resort nestled in the heart of Hokkaido’s stunning natural beauty. Renowned for its world-class hospitality, refined design, and exceptional guest experiences. We are committed to delivering personalized and intuitive service that exceeds expectations and creates lasting memories for every guest.

Role Description

We are seeking a full-time Guest Service Center Agent to join our Rooms Division team in Niseko. In this role, you will be the first point of contact for guest inquiries and internal communication, primarily over the phone or via messaging systems. The ideal candidate has excellent communication skills and is able to provide courteous, accurate, and prompt assistance while representing the Park Hyatt brand standards.

Park Hyatt Niseko Hanazono is a luxury resort nestled in the heart of Hokkaido’s stunning natural beauty. Renowned for its world-class hospitality, refined design, and exceptional guest experiences. We are committed to delivering personalized and intuitive service that exceeds expectations and creates lasting memories for every guest.

Role Description

We are seeking a full-time Guest Service Center Agent to join our Rooms Division team in Niseko. In this role, you will be the first point of contact for guest inquiries and internal communication, primarily over the phone or via messaging systems. The ideal candidate has excellent communication skills and is able to provide courteous, accurate, and prompt assistance while representing the Park Hyatt brand standards.

Key Responsibilities:

Handle all incoming guest calls and internal communications efficiently and professionallyProvide information about the hotel, its services, and local area detailsCoordinate with various hotel departments to fulfill guest requestsLog, follow up, and resolve guest inquiries in a timely mannerUphold Park Hyatt’s brand and service standards at every point of contact

Qualifications

Previous experience in a guest-facing or hospitality call center environment preferredClear and articulate communication skills, both verbal and writtenAbility to multitask and stay organized in a fast-paced environmentProficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)Fluency in both Japanese and English, with professional phone etiquette in both languages

Key Responsibilities:

Handle all incoming guest calls and internal communications efficiently and professionallyProvide information about the hotel, its services, and local area detailsCoordinate with various hotel departments to fulfill guest requestsLog, follow up, and resolve guest inquiries in a timely mannerUphold Park Hyatt’s brand and service standards at every point of contact

Qualifications

Previous experience in a guest-facing or hospitality call center environment preferredClear and articulate communication skills, both verbal and writtenAbility to multitask and stay organized in a fast-paced environmentProficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)Fluency in both Japanese and English, with professional phone etiquette in both languages