Before you get started…Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members\! **Why you’ll love working for Hilton\!** + Access to the world’s best Team Member Travel Program with highly discounted rates + Discounts of up to 25\-50% on products and services in participating Hilton outlets + Comprehensive training and support for your new role + Access to Hilton University training, offering more than 3000 learning programs + Extensive range of career development opportunities **What will you be doing?** As Groups & Reservations Executive, you will oversee the Reservations Team to maximise revenue and guest satisfaction and work with the Reservations Team & Commercial Director to develop future and repeat business\. Specifically, you will be responsible for: + Assist in the day\-to\-day operations of the Reservations Department + Manage telephone and email enquiries in a prompt and professional manner ensuring accuracy and attention to detail + Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates + Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue with a focus on Groups + Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business + Ensure Team Members are developed effectively, and generate a culture of high quality standards for relationship building and customer service, **What are we looking for?** + Previous experience in the Reservations/Sales function within the hotel/leisure sector preferably in a Supervisor or Team Leader role + Having a qualification in Hospitality, Hotel Management, Business Administration, or another similar field is advantageous + Strong influencing and communication skills and an ability to handle a variety of clients + A passion for guest service and hotels + Ability to apply good judgement & work to strict deadlines + Excellent organisational, planning and administrative skills including knowledge of inventory management + Proven sales skills and ability to develop relationships + Calm, efficient, and organized with great attention to detail + A highly professional, confident telephone manner + Ability to multi\-task while maintaining a positive attitude when working with a Guest + Computer literate and able to navigate through Company systems **Travel the world and grow your career with Hilton** Hilton has again been recognised by the Great Place to Work® Instituteas Australia’s \#1 best place to work for in 2025\! **Job:** _Sales_ **Title:** _Groups & Reservations Executive_ **Location:** _null_ **Requisition ID:** _HOT0C6I0_ **EOE/AA/Disabled/Veterans**