**Additional Information** **Job Number** 25122323 **Job Category** Reservations **Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP (https://www.google.com/maps?q=AC%20Hotel%20Cape%20Town%20Waterfront%2C%20Dockrail%20Road%2C%20Foreshore%2C%20Cape%20Town%2C%20The%20Western%20Cape%2C%20South%20Africa%2C%208001) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** The Group and Conferencing Coordinator plays a key role in both the acquisition and coordination of group bookings and conference business. This role is responsible for proactively securing new business, converting enquiries into confirmed bookings, and managing all event-related logistics to ensure exceptional guest experiences and maximum revenue generation for the hotel. **KEY RESPONSIBILITIES:** Business Development & Sales Conversion + Proactively respond to group, conferencing, and event enquiries with tailored proposals. + Actively pursue new group and conferencing leads through telesales, referrals, and networking. + Secure business through timely follow-up, professional communication, and compelling presentations. + Convert tentative enquiries into confirmed bookings through effective negotiation and upselling. + Maintain a clear pipeline of leads, prospects, and conversions in the hotel CRM. Client Liaison & Event Planning + Engage with clients to understand their vision and specific requirements for each event. + Conduct professional site inspections, proposal walkthroughs, and pre-event meetings. + Offer creative and practical solutions to enhance the client’s experience and event value. + Coordination & Internal Communication + Prepare and distribute accurate function sheets, rooming lists, and event resumes to relevant departments. + Coordinate operational delivery across departments (F&B, Front Office, Housekeeping, Banqueting, AV). + Act as the key contact during events to ensure real-time problem solving and client support. Administration + Manage contracts, deposits, billing, and post-event reconciliation in line with company policies. + Ensure all administrative records are accurate and up-to-date in systems (CRM/PMS). + Track and report on sales conversions, confirmed revenue, and event feedback. + Post-Event Engagement & Client Retention + Conduct post-event follow-ups and solicit feedback to drive continuous improvement. + Build lasting relationships with clients to encourage repeat business and referrals. Skills & Competencies Required: + Proven ability to convert leads into confirmed sales + Strong interpersonal, negotiation, and influencing skills + High attention to detail and excellent organizational abilities + Strong multitasking and problem-solving under pressure + Proficient in Microsoft Office, CRM tools, and PMS/event platforms + Ability to work flexibly, including after-hours for events when needed PREFERRED QUALIFICATIONS + Minimum 2 years in conferencing, group sales, or events coordination within hospitality + Track record of securing and growing conferencing or group business + Diploma or degree in Hospitality, Events, or related field is advantageous Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.