Seeking: Client Experience at Parmelia Perth

Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city’s best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.

Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

Personal Development programmes are designed to support you at every step of your career, with our own Learning and Development Manager based at the hotel

Dry cleaning allowance

Complimentary fresh and healthy meals when on-duty catering

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!

25% off Food and Beverages (subject to individual outlets)

Team Member Referral Program – offered at a rate of $100 per successful referral

Modern and inclusive Team Member areas

Recognition non-stop all year long!

Responsibilities:

Deliver warm, professional and timely hospitality in every client interaction, managing groups, meetings and events enquiries from initial contact through to signed contract in line with Hilton brand standards and timelines

Handle all internal and external conference and events leads across all channels (in person, email and phone), progressing enquiries from initial proposal through to final contract in line with Hilton timelines

Maintain accurate client profiles and event information within Delphi, ensuring best practice, data accuracy and seamless documentation including BEOs, rooming lists and group orders

Build strong client relationships by understanding individual needs, providing tailored solutions and identifying upselling opportunities that enhance the overall event experience

Support successful event delivery through Tours of Inspection, effective handovers, inter-departmental communication and acting on client feedback to drive repeat business

About You:

Have at least 12 months of full Australian Working rights (sponsorship is not offered)

A motivated admin guru who is physically based in the Perth Metropolitan Area

A customer-focused and team-oriented professional who thrives in a fast-paced environment

Highly organised and detail-driven, with the ability to multi-task and manage competing priorities

Process-driven mindset with strong administrative capability at the core

Confident working independently while taking full ownership of your responsibilities

A strong team player who supports the GM&E and Commercial team to achieve shared goals

Excellent communicator, comfortable engaging across departments and with both internal and external stakeholders

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now