WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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This is a hybrid role with 2 days working remotely

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A WORLD OF REWARDS

\n\nYearly salary of  £27,997 + incentive programme after probation \n\n\nFree, healthy and high quality meals when on duty\nGrow your Career \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nDiscounted car park\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nModern and inclusive Team Member’s areas\nIncentive after probation\n\n

What will I be doing?

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• Build strong relationships with customers to fully understand their needs

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• Manage conference & events room blocks and rooming lists in accordance to hotel strategy and customer needs

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• Attend pre & post conference client meetings

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• Ensure a successful client event by working together with the Front Office and Event Planning team

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• Participate in hotel promotional activities

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• Actualising C&E group revenue

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• Complete quality checks in line with company standards

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• Maintain a high level of product knowledge about the hotel and local area

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• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to detail at all times.

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• Ensure the accurate administration of all bookings and related correspondence including billing details.

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What are we looking for?

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• Positive attitude and good communication skills

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• Confident telephone manner

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• Commitment to delivering an exceptional level of customer service

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• Great team spirit / Supportive and respectful with others

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• Excellent organisational and administration skills

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• Ability to work well under pressure

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• Intermediate knowledge of Microsoft Excel

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company