As Groups, Conference and Events Sales Coordinator for Hilton Fiji Beach Resort and Spa you will be working with the Cluster Groups, Conferences & Events Sales Manager prior to functions and work with Event Planners for day of events. Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Handle phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
Create and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
Work with affiliate groups.
To be aware of the key revenue goals and targets of the department and focus all sales opportunities to achieving these goals
Assist with clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
Ensure high quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
Manages Events file once handed over by the proactive/reactive team in terms of event planning, menus, BEO’s
Champions the Carbon Neutral Meeting/any ESG initiatives for events
Assists Cluster Conference and Events Executive in handling proactive ad hoc events like group dinners, team building (without any room nights attached) as delegated by Cluster Groups, Conferences & Events Sales Manager for Hilton Fiji Beach Resort and Spa
RESPONSIBILITIES
Commercial Focus
To be aware of the key revenue goals and targets of the department and focus all sales opportunities to achieving these goals
To build relationships with clients and develop an understanding of their needs and requirements and provide solutions to match in order to convert the business
To achieve conference accommodation and event sales in line with targets
Effective negotiation on rates according to selling strategies
To actively promote the hotel facilities by entertaining clients and agents as necessary
Maximise revenue through upselling
Ensure all reports are produced as requested by Management
Collating market intelligence
To have an understanding and knowledge of our competitors strengths and weaknesses
Customer Service
To maintain a broad range of product knowledge about the Hotel
Conducting site inspections of the hotel with potential clients
To handle any incoming leads professionally through all channels e.g. by phone and or online channels.
To respond positively to sales opportunities to effectively manage the leads
To organise and prioritise work in order to ensure guaranteed response times and deadlines are met
Updating and maintaining accurate account profiles in the database systems e.g. Delphi
To deliver outstanding customer service whilst ensuring a clear and effective line of communication is maintained with all relevant departments within the Hotel
Teamwork
To assist the Cluster Groups, Conferences & Events Sales Manager in ensuring that all targets and standards are met for Hilton Fiji Beach Resort and Spa
Attending weekly BEO and GRC Meetings
Assist in the training and development of new team members
To attend team/departmental meetings as requested
Attending designated training programs
To work and co-operate with others actively, taking part in departmental meetings, team briefings and project work to ensure the team achieves overall goal
To develop a good working relationship with the Commercial Team
To actively work as a member of the team, contributing to maximizing revenue and generate business
Work and cooperate with the team and other departments and offer support and assistance when necessary
Workplace Health and Safety
Team members will be accountable to their supervisor or manager for:
Working in a safe and healthy manner and encouraging the safe behaviour of their peers
Taking reasonable care for the health and safety of themselves and others (team members, contractors, guests, members of the public) at the hotel.
Keeping their work area safe, clean and tidy
Accepting and abiding by, the intent and instruction of the WHS policy
Participating in all WHS consultative meetings, emergency response rehearsals and reviews
The immediate reporting (to their direct supervisor) of all hazards which may cause injury, ill health or damage and to actively participate in programs undertaken to eliminate or control such hazards to the extent to which they are authorised and/or qualified
The immediate reporting of all incidents – no matter how small to their direct supervisor
Undertaking all training in safe work practices, system requirements, and where necessary, re-training
Participate and cooperate in the rehabilitation and return to work program if injured
Wearing and maintaining all personal protective equipment (PPE) as required by the job or work environment
Cooperate with Hilton regarding any requirement that is enforced in the interests of health, safety and welfare at work.
Possible physical duties;
Reaching, lifting paperwork, brochures, stationary etc
Standing up to/ or greater than eight hours
What are we looking for?
A Groups Conference, Events and Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!