**Additional Information** **Job Number** 25085059 **Job Category** Reservations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Melbourne%20Hotel%2C%2027%20Little%20Collins%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **The Sheraton Melbourne** sales team is seeking a dynamic Groups Reservations Manager to join our team to manage the hotels group bookings. The ideal candidate will be eager to advance in their role, taking full ownership of group reservations and nurturing this key area for the hotel's success. **A summary of the role** : + *Responsible for the managing of group reservations / blocks once confirmed and handed over from the sales team + *Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. + *Follow up on No-Shows and late cancelations and process charges appropriately + *Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities. + Provides service to our customers to grow share of the account on behalf of the company. + *Close communication with other hotel departments to ensure the hotel has the necessary information in the group summary + *Handing group room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations + Conduct their duties in a safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained and ensure PCI compliance is always adhered to. **About You:** + Previous experience in a Group Reservations role in a 4- or 5-star hotel + Knowledge of the Opera PMS system + Full Working rights in Australia is required for this role + Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook + Exceptional attention to detail + Excellent verbal and written communication skills and interpersonal skills + Ability to multitask and work productively in a busy environment + Enthusiastic to escalate your career + Self-motivated, driven and energized in a fast-paced environment + Armed with smart solutions and a can-do attitude **Our Benefits:** + Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends + Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month + Grow, develop, and progress with internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group + Genuine care for associates’ physical, emotional, and financial wellbeing through our Employee Assistance Program + Opportunity to receive Employee Referral Incentives and get paid for working with your friend + Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.