Job description / Role Job Type
Full Time Job Location
Amman, Jordan Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist\u00ae, and let your heart guide you in this world where life beats faster.

Job description

As a Reservations and Groups Coordinator, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.

Key responsibilities:Manage group bookings, including leisure, corporate, tour operators, and event-related enquiries.Handle individual and group reservation enquiries via phone, email, and booking platforms.Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).Prepare group contracts, proformas, and invoices as required.Upsell hotel services and packages to maximise revenue.QualificationsPrevious experience in reservations or groups coordination role within hospitality.Strong communication and negotiation skills with a customer-first mindset.Proficient in Opera (PMS) or similar booking/reservation systems.Detail-oriented with strong organisational and multitasking skills.Ability to work under pressure in a fast-paced environment.A passion for hospitality and delivering exceptional guest experiences. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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