We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Auto Finance Operations & Policy team, the Group Product Manager, Dealer Investigations Specialist is responsible for investigating and resolving client complaints, dealer conduct issues, suspected fraud, and dealer recourse matters. This role supports CIBC's commitment to maintaining a quality and compliant dealer network within its Automotive Finance business. The Specialist ensures dealer behavior aligns with internal policy, regulatory expectations, and does not compromise the bank's reputation. The role also contributes to CIBC's broader fraud strategy by identifying emerging fraud risks, implementing proactive mitigation efforts, and supporting systemic improvements to fraud detection and prevention frameworks.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote

How you'll succeed

Complaint resolution - Receive, review, and investigate escalated customer complaints related to dealer interactions or financing processes.  Collaborate with internal departments (e.g., Customer Service, Legal, Compliance, Ombudsman) to gather facts and ensure timely and fair resolution.  Document findings and prepare formal responses in accordance with FCAC guidelines, internal policies, and service-level agreements (SLAs).

Dealer conduct investigations - Investigate reports or indications of dealer behavior that contravenes CIBC policy, regulatory standards, or ethical guidelines.  Conduct interviews, review documentation, and analyze transactional behavior to identify risk patterns.  Prepare comprehensive investigation summaries and recommend appropriate actions, including mandatory training, dealer probation, or removal from CIBC’s approved dealer list.

Fraud investigation and operations - Identify and investigate suspected dealer fraud including falsified income, identity misrepresentation, or staged financing.  Liaise with CIBC’s Fraud Risk, Legal, AML, and external stakeholders (e.g., law enforcement, regulatory bodies).  Ensure investigations follow proper evidence protocols and align with OSFI and FINTRAC requirements.

Fraud strategy - Contribute to the development and implementation of fraud prevention and detection strategies specific to automotive dealer finance.  Analyze fraud trends and proactively identify emerging risks and vulnerabilities. Collaborate with Fraud Risk teams to enhance controls, tools, and training that mitigate dealer-related fraud.).  Recommend policy changes or system enhancements to strengthen the overall fraud management framework.

Dealer recourse management - Review cases involving recourse to dealers due to defaulted loans, breaches of dealer agreements, or credit policy violations.  Recommend financial recovery strategies and enforce recourse in collaboration with CIBC’s Finance, Risk, and Collections departments.

Reporting and compliance - Maintain clear documentation and investigative records using CIBC’s case management systems (e.g., Salesforce, Microsoft Lists/Power Apps).  Track and analyze incident trends and share insights with leadership and compliance risk teams.  Contribute to internal audit and regulatory examination readiness.

Stakeholder engagement - Engage regularly with dealers, internal partners, and external vendors to promote education and adherence to policies.  Provide insights to the Dealer Relations and Risk leadership team on emerging risks and proactive mitigation strategies.

Who you are

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

You can demonstrate deep knowledge and experience. You have deep knowledge and experience with CIBC internal systems, procedures and processes and at least 2-3 years experience in compliance, fraud investigation, or dealer relations.

You can demonstrate exceptional analytical and investigative skills and the ability to draft professional, defensible case summaries and formal findings.  You are proficient in Microsoft 365, Excel dashboards, and case systems (e.g., Salesforce, Microsoft Power Apps).

You can demonstrate knowledge of Canadian consumer protection legislation, FCAC expectations, and provincial motor vehicle dealer acts and associations.  You are familiar with regulatory reporting tools and internal controls frameworks.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You have a degree/diploma in Business Administration, Finance, Criminology, or a related field, and/or certification in fraud examination (CFE), or investigation (PCI) is an asset.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives