Job Title: Group Manager LATAM Engineering Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking an experienced and dynamic Group Manager Latam Engineering to join our team, this pivotal leadership position is ideal for professionals with a robust technical background in cloud-native systems, microservices architecture, and API-first design. You will have the opportunity to lead geographically distributed teams and scale enterprise SaaS products in production environments, ensuring optimal platform performance and cost management. **Key Responsibilities** + **Engineering Leadership** : Lead 5–6 software engineering teams across LATAM, ensuring clear goals, strong execution, and a culture of ownership, speed, and accountability. + **Platform Growth & Scale** : Oversee technical direction for key product lines, including our enterprise collections platform, while expanding engineering capabilities to support new products and regions. + **Stakeholder Alignment** : Partner closely with product management, global operations, IT, InfoSec, and client delivery teams to drive execution that meets business goals and client expectations. + **Client Support & Advocacy** : Represent engineering in strategic client discussions to build trust, provide technical guidance, and support solution delivery. + **Architectural Oversight** : Guide modernization efforts for cloud-based SaaS platforms, emphasizing reliability, scalability, cost control, and maintainability. + **Compliance & Governance** : Ensure systems meet global and regional compliance standards such as GDPR, LGPD, and HiTrust, with a focus on data privacy, security, and resilience. + **Talent Development** : Invest in building a strong engineering bench. Mentor team members, establish clear career pathways, and foster a collaborative and inclusive work environment. + **Operational Excellence** : Establish and track engineering KPIs, drive service observability, reduce technical debt, and continuously improve platform quality and delivery velocity. **Required Qualifications** + 10+ years of software engineering experience with at least 5 years in engineering management roles, including experience leading geographically distributed teams. + Proven ability to scale enterprise SaaS products in production environments. + Strong technical background in cloud-native systems, microservices architecture, and API-first design. + Deep understanding of platform performance optimization, DevOps, cost management, and cloud infrastructure. + Experience navigating enterprise compliance frameworks such as GDPR, LGPD, and other data protection laws. + Fluency in Portuguese and English required; Spanish is a strong plus. + Strong client-facing communication skills, with experience supporting enterprise sales or delivery engagements. + Passion for people development, team building, and creating a culture of continuous learning and growth. **Why Join Us** + **Strategic Impact** : This is a high-visibility leadership role with direct influence over the success of our LATAM products and global scaling efforts. + **Cross-Functional Collaboration** : You'll work alongside global product, engineering, operations, and executive teams. + **Career Growth** : Concentrix offers a wide range of career opportunities for leaders who deliver and inspire. + **Innovation at Scale** : Be part of a team building advanced, AI-driven platforms that process millions of interactions per day across voice, digital, and self-service channels Location: BRA Work-at-Home Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**