Join Amazon's Worldwide Grocery division as a Program Manager and help transform how Whole Foods Market and Amazon Fresh manage critical technology vendor relationships! In this exciting role, you'll work with a dynamic team that oversees a grocery technology vendor portfolio, driving improvements in vendor service delivery and operational efficiency.

Key job responsibilities
• Support the management of vendor relationships and assist with tracking service delivery metrics
• Implement and maintain vendor account strategies developed by senior team members
• Monitor and report on vendor SLA performance and compliance
• Assist in developing and maintaining Standard Operating Procedures (SOPs)
• Track and document vendor issues and escalations • Prepare regular performance reports and business reviews
• Collaborate with cross-functional teams to resolve operational challenges
• Support process improvement initiatives
• Help maintain vendor documentation and playbooks
• Assist with vendor communication and relationship management

A day in the life
Our team serves Amazon's grocery stores, ensuring customers are delighted with smooth checkout experiences on every trip to the store.

On a typical day, you will:
• Monitor and analyze vendor performance metrics, focusing on SLA attainment
• Collaborate with cross-functional teams to identify areas for improvement
• Maintain and update vendor documentation, including SOPs for various support scenarios
• Regularly review performance metrics and operational challenges with vendors
• Prepare business reviews
• Maintain visibility and accountability in vendor support processes

This role provides an excellent opportunity to learn vendor management while contributing to the operational excellence of Amazon's grocery store technology infrastructure.

About the team
Grocery Technology Operations and Support enables grocery experiences through innovative checkout systems, reliable infrastructure, and dedicated support. Leveraging our physical retail expertise, we provide technology solutions and services that optimize operations and create value for all stakeholders.
• Adaptability. We embrace change, staying agile and resilient as we innovate and grow.
• Empathy. We assume positive intent and honor diverse experiences and perspectives.
• Be Bold. We champion new ideas and challenge the status quo.
• Excellence. We deliver efficiently without compromising quality.
• Respect. We respect and value every voice from customers to colleagues to partners.
• Collaboration. We succeed together, actively sharing knowledge and engaging stakeholders.