Duties and Responsibilities Maintain an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service. Assist customers by making product suggestions. Engage in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interaction. Answer and respond to incoming calls appropriately. Receive and resolve customer complaints, reporting to the Store Director as needed. Responsible for total store operations in the absence of the Store Director (see Store Director job description). Plan daily operations and monitor production processes following company procedures and profitability standards. Build grocery displays, rotate stock, and discard outdated or spoiled products. Ensure cleanliness of work area and department. Implement effective promotional and seasonal displays; coordinate grocery sales promotions. Ensure merchandise is correctly priced and displayed, and that shelves are clean and properly maintained. Follow and maintain department standards and requirements. Monitor employee productivity and evaluate overall performance. Schedule employees to ensure adequate coverage and service levels. Maintain specific knowledge of duties performed by all department employees, including but not limited to opening/closing duties, dairy, and frozen sections. Schedule, supervise, train, and assign duties to department employees. Train employees in store policies, sales, and record-keeping procedures. Identify and train employees with high potential for advancement opportunities. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Ensure proper code dating for all products within the department. Initiate personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions. Prepare sales and inventory reports; conduct physical inventory every six months. Control inventory to ensure adequate product quantity, quality, and freshness; maintain inventory levels according to division directives. Stock and rotate products. Order grocery products and maintain inventory levels per division directives. Supervise reclamation processing and maintain orderly, in-stock conditions in the back room and all grocery department areas. Control shrink and cost. Implement correct product preparation techniques. Operate related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine. Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating products. Adhere to product temperature and storage guidelines and follow proper packaging techniques. Process administrative paperwork and maintain accurate department records. Accurately complete, maintain, and monitor daily log sheets, sales and labor reports, and other required paperwork. Ensure proper temperature levels for products are maintained. Comply with retail labeling laws, federal and state regulations, company policies, and code dating requirements. Comply with all workplace safety rules and regulations. Ensure safety, cleanliness, and sanitation of work area, cooler, equipment, and display area, including code date compliance. Implement emergency procedures in the event of equipment or software malfunctions. Operate computer software and electronic ordering devices to order products. Attend and participate in sales meetings. Communicate sales goals, department performance, and sales opportunities to department employees to ensure positive results. Comply with and ensure compliance with company grooming standards and dress code. Perform all job duties and responsibilities safely, accurately, and with honesty and integrity. Perform other necessary and required duties as assigned.