DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing 
fast and friendly Customer Service. 
• Assists customers by making product suggestions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer complaints and reports to Store Director as needed.
• Responsible for total store operations in the absence of the Store Director (See Store Director job 
description). 
• Plans daily operation, monitors production process following company procedures and profitability. 
• Builds Grocery displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area 
and department. 
• Implements effective promotional and seasonal displays. Coordinates grocery sales promotions. 
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly 
maintained. 
• Ability to follow and maintain department standards and requirements. 
• Monitors employee’ productivity and evaluates overall performance.
• Schedules employees to ensure adequate coverage and service levels.
• Specific knowledge of duties performed by all department employees. Including but not limited to 
Opening/Closing duties, Dairy and Frozen. 
• Schedule, supervise, train and assign duties to department employees.
• Train employees in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary 
actions.
• Prepare sales and inventory reports. Physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains 
inventory levels according to division directives. Stocks and rotates product. 
• Orders Grocery products and maintains inventory levels according to Division directives. Supervises 
the processing of all reclamation as well as maintains orderly and in stock conditions in back room 
and all Grocery Department areas. 
• Controls shrink and cost. 
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet 
jack, hand truck, scissors, knives, safety cutters and Sterilox machine.