What will your mission be?

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.
As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

 

What will your daily life look like?

Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all timesGreet and welcome clients as they enter and leave the storeManage traffic inside & outside the storeEfficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associateKnow at any time what team members are availableUse the proper instore tools to respond to clientsInform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floorApproach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented mannerMaintain the welcoming area in clean and tidy condition

 

What will you need to be successful?

Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clienteleStrong interpersonal skills, natural sense of curiosityExquisite sense of hospitalityOpen, friendly, communicative natureTalent for organization and improvisationCapacity to maintain an overview and to keep calm in hectic situationsDiplomacy and a solution-oriented approachA real sense of empathy for different types of customers and situationsMotivation, strong work ethic and flexibilityQuick and straightforward communication with the team Grooming in line with Hermès standardsFluent French and English. Dutch is a strong asset