Graphics Support Specialist (Desktop Publishing Services) Frankfurt, Germany **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Frankfurt-Am-Main/Graphics-Support-Specialist--Desktop-Publishing-Services-\_25029230-1) **Job Description:** **Job Title:** Graphics Support Specialist (Desktop Publishing Services) **Location:** Frankfurt **Company Overview:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Role Description:** The role requires the individual to work as part of a team liaising closely with clients to produce presentations materials. To liaise with bankers in a professional, consultative and helpful manner at all times. To own and take responsibility for the work, in terms of the final product, e.g., consistency, deadline management, accuracy and quality in accordance with the client request and Bank template and corporate guidelines. Take responsibility for the management of the document and the workflow, within time and quality parameters, handling customer queries relating to these documents Develop effective working relationships with clients and colleagues to promote a strong working team. The ability to think creatively to produce innovative and attractive designs for clients is a must. **Responsibilities:** + To complete amendments to and create documents as requested by clients using the Bank’s template and non-standard templates as requested + Advanced PowerPoint, Word and Excel, excellent working knowledge of Adobe Creative Cloud to enable you to accurately estimate production time and produce high quality creative output in PPT + To manage own workflow and communication with requestors + To take ownership for the quality of your work and the associated deadlines + Gain an understanding of client work processes, patterns and pressures + To ensure a clear and comprehensive handover to team members + To manage the workflow as well as handovers/support + To share knowledge and encourage a supportive team culture + Excellent management of time and communication with front desk and Line Manager + Ensuring adherence of objectives (Key Performance Indicators) + To quality check all work produced + To act in a professional and consultative manner + Gain an understanding of client work processes, patterns and pressures + To ensure a clear and comprehensive handover for supporting team member(s) General tasks + Accurate and timely production of all Presentations materials + Ensure all work is quality checked before being returned to front line + Ensure complete submission of work to be randomly quality checked + Adherence of department policies and procedures + Reporting of any issues to relevant parties **What we are looking for:** + Self-management and excellent organisational skills, with the ability to prioritise work calmly and effectively in a pressurised environment + Client service orientated approach + High level understanding of key financial items + Advanced communication skills at all levels + Ability to think creatively to produce innovative and attractive designs for clients + Attention to detail (figure accuracy, proofreading) + Ability to work independently and apply good judgment when in doubt + A proven working understanding of teamwork + Problem solving skills + Accountability, autonomy and professionalism + Awareness of the Business and organisation + Ability to develop self and others **Bank of America:** Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.