At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleGPS Healthcare Coordinator- Bilingual Spanish

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentGps Intnl Center-International and Emerging Markets

                      

Job CodeU99895

                     

ShiftDays

                       

Schedule8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

Global Patient Services (GPS) is a unique department at Cleveland Clinic with ties all over the world. As a GPS Healthcare Coordinator- Bilingual Spanish , you will serve patients’ needs, touch lives and make everlasting impacts. Opportunities for promotions, managing international patient accounts, learning new skills and a supportive team will help you build a rewarding career, here at Cleveland Clinic.   

A caregiver in this position works onsite, Monday-Friday, 8:00am – 4:30pm.

  

A caregiver who excels in this role will:  

Coordinate patient services and respond to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members.  

Facilitate the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives. 

Assist international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.  

Interpret dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education. 

Facilitate communication between providers and patients on the ramifications of accepting treatment or undergoing surgery. 

Ensure that patients understand their illness, its treatment and their legal rights. 

Interpret sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs. 

Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc. 

Collaborate with caregivers to coordinate appropriate response to requests utilizing second language skills. 

Work an on-call rotation (nights, weekends, holidays, etc.) to support patient needs. 

Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED.  

Five years of customer service experience.  

Written and verbal fluency in one or more languages (English and Spanish).  

Possess a valid state driver’s license and automobile insurance coverage. The caregiver must obtain an Ohio license within 30 days of employment.  

PC and Microsoft proficiency.  

Ability to interact with individuals and/or groups in a wide variety of highly sensitive and diplomatic situations.  

Preferred qualifications for the ideal future caregiver include:  

Bachelor’s degree. This may substitute the experience requirement.  

Healthcare experience.  

Professional interpreting experience.  

Experience maintaining confidentiality and performing complaint resolution.  

Knowledge of medical terminology.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Complexity of Work: 

Demonstrated ability to effectively interact with all levels of an organization and possess excellent written/verbal communication skills.

Requires critical thinking, decisive judgment and ability to work with minimal supervision. 

Must successfully navigate complex situations while providing superior patient experience.

Must be able to function in a stressful environment and know when to escalate issues appropriately. 

Must exercise creativity and have well-developed problem-solving skills with the ability to negotiate mutually satisfactory resolution of problems. 

Demonstrate excellent oral and written communication skills as well as organizational skills. 

Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress. 

Physical Requirements: 

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to communicate and exchange accurate information

Ability to travel throughout the hospital system

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities