Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

Up to Level 2 Support for the Bosch Network infrastructure services with a focus on SD-WAN, our Global Backbone, as well as our central hubs in core locations worldwide.

Build up and maintain monitoring & logging tools.Monitor performance, availability, and overall health of the network.Document and log issues and resolution steps.Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners, and vendors.Escalate issues to the appropriate teams.Availability to work in shift hours, including weekends and holidays.Support projects like the rollout and implementation of the SD-WAN stack at Bosch locations.Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement.Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading, and optimizing network solutions globally.Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting, and operating of the network solutions and technologies.Good understanding of cloud standards such as securing infrastructure, efficient operation of cloud resources configured in the applicationAzure and AWS Cloud Networking Experience (VNET, VPC, Subnet, Load Balancing, VNET peering, VPN)Knowledge of cloud networking concepts, security best practices, and compliance frameworksExperience with monitoring, logging, and performance optimization of cloud resourcesProficient in automating infra deployments using IaC by leveraging Terraform, Cloud Formation Template, Biceps, PlumiGood knowledge of DevOps concepts and CI/CD practices to deploy infra services using pipelines and version controlling systemsDeep understanding of Cloud Cost, Knowledge on cost optimization techniques to provide cost efficient infra solutions on CloudPerform operations and administration support to the Azure and AWS VM’s and PaaS componentsStrong understanding across Azure infrastructure components (server, storage, network, database, and applications) to deliver end to end Cloud Infrastructure operations supportProcess oriented approach to meticulously handle tasks with high repetition

QualificationsDegree in Computer Science, Network Analyst or equivalentKnowledge in networking technologies (e.g. OSPF, BGP, MPLS, QoS)Knowledge in VPN technologies (e.g. IPSec, SSL, DMVPN, GetVPN)Knowledge in SDWAN technologies and products (preferably Cisco Viptela)Broad knowledge in basic network and security concepts and implementations (NAT, DNS, Proxies, Load balancers, ACLs, etc.)Experience with major hardware and software platforms from Cisco (IOS, NX-OS)Preferrable: Fundamental Knowledge in software-driven networking (Python, Ansible, CI/CD, GIT)Azure DevOps, Azure administrator, AWS SysOpsPrevious experience in implementation, operation, monitoring and support of network technologies and solutions.Knowledge in configuration and administration of network solutions and equipment, further networking protocols (IPsec, spanning-tree, mac, ARP…) as well Cisco ACI technology are welcomed.Experienced in network environments for support in troubleshooting, scalability issues, automation, and operation.Desirable knowledge in scripting (PowerShell, VBA, etc.) and programming languages (Phyton, Ansible, SQL, etc.).Knowledge of virtualization technologies (on premises and in the cloud)Previous experience working Monitoring and Operation of IT Infrastructure (cloud and on-premises)Certifications will be a differentiator (i.e. Cisco CCNA, ITIL etc)