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Cyber Managed Service – Privileged Identity and access Management – Staff

We are looking for a motivated and detail-oriented BeyondTrust PAM (Privileged Access Management) Operations Specialist to join our team. The ideal candidate will have up to 3 years of experience in operations support, specifically in managing and maintaining BeyondTrust PAM solutions. This role is essential for ensuring the security and efficiency of our privileged access management processes.

 

Key Requirements / Responsibilities: 

Provide L2 support for BeyondTrust PAM-related issues, including troubleshooting user access problems, session management issues, and system outages. Assist with the management of privileged accounts and access rights within the BeyondTrust PAM platform, ensuring accurate and timely provisioning and deprovisioning of access. Monitor BeyondTrust PAM system performance and logs to proactively identify and address potential issues before they impact users. Collaborate with IT and security teams to ensure compliance with security policies and procedures related to privileged access management. Contribute to the development and maintenance of BeyondTrust PAM policy documentation, user guides, and training materials to support end-users and promote best practices. Engage in regular security reviews and audits of BeyondTrust PAM configurations to ensure alignment with industry standards and compliance requirements. Support the implementation of security measures, including Multi-Factor Authentication (MFA) and session recording, to enhance the security posture of privileged accounts. Assist in the resolution of tickets and service requests related to BeyondTrust PAM, prioritizing based on impact and urgency. Keep abreast of new BeyondTrust features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform. Provide feedback and suggestions to improve the efficiency and effectiveness of the BeyondTrust PAM service, including automation opportunities. Work with BeyondTrust support and third-party vendors as needed to resolve complex issues and maintain system stability

 

Preferred Skills:

Up to 3 years of experience in IT operations or support, with a focus on privileged access management or security solutions. Familiarity with BeyondTrust PAM or similar privileged access management platforms is preferred. Basic understanding of security protocols and standards related to access management. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills.

 

Education:

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

 

Work Requirements:

Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required

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