Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Sunseeker Resort Charlotte Harbor is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation. Overview POSITION SUMMARY: Sunseeker Resort Charlotte Harbor is currently searching for a Restaurant General Manager! Welcome to Allegiant Stadium | Sports, Table, Tap! We are seeking an enthusiastic and experienced Restaurant General Manager to lead our team in delivering high-energy, fun experiences for our guests. Our menu will feature elevated, Americana Pub style cuisine, and with 30 beers on tap, we’re the perfect spot for sports fans and beer enthusiasts alike! As restaurant General Manager, you will have the opportunity to lead a team of passionate professionals in providing memorable service to our guests. With a focus on creating an energetic and welcoming atmosphere, Allegiant Stadium will become the new home for every fan to enjoy delicious food, cold beers, crafted cocktails and the largest sporting events on any one of our 60+ TVs. If you believe you’re the #1 draft pick we’ve been waiting for, join us and help create the type of place fans will cheer on for years to come! All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. JOB DUTIES: Be a visible, available, and engaging presence in the operation, touching tables and supporting hourly team members. Monitor the daily performance of your team and operational systems, making adjustments as necessary. Have a passion for inspiring and mentoring all team members to reach their full potential. Find ways to consistently recognize team members when they excel, while continuously embracing a culture of coaching to provide your team with the opportunities to succeed. Ability to constructively and effectively hold your team accountable for their results and facilitate their success by utilizing your expertise. Ensure all direct reports complete all assigned trainings by the due date. Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis. Drive associate engagement through a variety of methods, including the annual engagement survey. Hold daily pre-shifts/line-ups for each shift to discuss all ongoings in the resort and restaurant. Be impactful! Hold regularly scheduled meetings to assess the team’s morale and making necessary adjustments. Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity. Manage guest requests and own all complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Have a keen eye for details! Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code. Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure consistent high quality of food preparation and service. Ensure all opening, closing and ongoing sidework checklists are being used and take appropriate disciplinary action when they are not. Verify that all nightly, weekly, and monthly closing and inventory procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. Ensure schedules are written to budget and ensure guest satisfaction. Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. Review financial information frequently with the management team to assist with achieving financial goals. All managers are required to know the cost and budget goals, and track financials daily. Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Develop collaborative relationships with all departments. Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management. Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy. Exercise discretion and independent judgment when evaluating new programs, new services and new ideas. Stay abreast of property goals in order to create, support and present departmental goals to executive leadership Continue to learn and be on the forefront of new technology for the hotel industry. Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards. Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience. Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction. Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management. Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy. Perform other functions as needed Qualifications MINIMUM REQUIREMENTS: Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. Required: Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative. 2 years proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software Strong leadership, motivational and people skills Acute financial management skills Obtain and maintain current ServSafe Food Manager’s Certification Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Proficiency required in reading, writing, mathematics and Microsoft Office Suite, along with other programs Combination of education and experience will be considered COMPETENCIES & WORKING CONDITIONS OTHER MINIMUM REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES: Ability to work varied shifts, including weekends and holidays Working knowledge of Microsoft Office Excellent customer service skills Ability to function well under pressure, manage multiple priorities, and meet established deadlines Must possess mature personal discretion and sound judgment Strong leadership abilities, sound judgment, superior problem solving and decision-making skills Excellent organizational, analytical and project management skills, with particular attention to quality and detail Interpersonal skills to deal effectively with all business contacts Professional appearance and demeanor Possesses an excellent eye for talent, whether it be managing, coaching and growing our associates or scouting, recruiting, and hiring new associates. Skilled at and enjoys delivering excellent customer service. Highly responsible and reliable. Detail-oriented. Ability to train staff, either individually or as a group in a new store setting.