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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Global Training Lead - for our JBS Lease Administration department

What this job involves:

High Independence:

A very high degree of independence is required on a day-to-day basis. Act as the Global contact for knowledge management and Operations enablement programs. Core responsibilities will include building strong knowledge in the team, driving quality governance mechanism across all JBS Lease Administrations sites and strengthen relationship with the business and stakeholders and work closely with the Global business to contribute to the growth of JLL.

Manage business requirements:

In this role, you will:

Act as a primary lead for Knowledge management and Operations enablement for Lease Admin Global delivery centresHead the Quality assurance programWork closely with the Operations team globally to understand Abstraction and Account Management requirementsDevelop training plansReview various delivery issues and perform root cause analysisCome up with recommended actionsDrive overall issue resolution at JBSWork with JBS Operations teams on the Health of accounts actionsShare learning across regions and teamsEnsure appropriate training/development opportunities are followed up onFacilitate new hire and refresher training (owner across JBS locations)Ensure client level accuracy action plan adherenceFacilitate half-yearly knowledge assessmentsOwn the LTO (License to Operate process)Drive completeness of Operations guides and Scope documents with Account Leads (Quarterly)Establish consistent onboarding practices and standard training manuals across all JBS sites

You will be encouraged to work on strict deadlines, in a fairly dynamic/fast paced business environment while being a good leader/player. In this role, you will interact with the Global Lease Admin Business teams and Internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process.

Additional responsibilities:

As the person in charge for knowledge management, you will:

Partner with Pega and Leverton team on process improvements related to trainingCollaborate with cross-functional teams including Operational Excellence teams and Technology teamDeploy RPA solutions and Workflow implementationsWork with business users, product owners and other stakeholdersCollaborate with other regional leads on risk management and standardization

Sounds like you? To apply, you need to have:

Flawless expertise

Director level experience with at least 12+ years in Knowledge Management and Project ManagementPositioned at a Senior Director levelExperience with Lease Administration processes, Quality Assurance areas and Trainings preferredSix Sigma certifications and PMP certifications add valueDemonstrated experience in successful delivery of complex multidiscipline projectsExperience working across large cross-cultural teams and remotely with other centresAbility to remain effective under stress and respond to pressure appropriately

Immaculate knowledge

Experience in driving multiple complex processes and business initiativesOutstanding talent in managing significant risksStrong skills in handling escalations and solving problems

Impeccable leadership

Superb leadership capabilities to work with multiple regional stakeholdersAbility to drive effective business processes and best practicesWillingness to work against tight deadlines in a demanding growth environmentSkills to ensure seamless delivery with demanding stakeholders

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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