Description Amazon Web Services is seeking a talented, self-directed Program Manager to provide program support for our sports and entertainment hospitality event portfolio in North America. AWS has a broad portfolio of Marketing Partnerships which include hospitality benefits. We use these benefits to facilitate the hosting of CxO customers by our senior leaders at bucket-list events, focusing on deepening relationships and accelerating deals in the pipeline. The Hospitality Program Manager will be responsible for the planning, execution, and optimization of hospitality events, creating unique 1, 2, and 4-day experiences that facilitate relationship-building, peer to peer networking, and highlight how our partners are using AWS to innovate and revolutionize how their business operates and interacts with customers. This is a hands-on role, and the ideal candidate will have experience project managing events and strategic customer programs that deliver significant customer value. Additional expected experience includes: planning and delivering marquee events for customers which include accommodations, transportation, gifting, behind the scenes tours, and other unique surprise-and-delight experiences. The person who fills this role will have project management skills and a results-driven attitude, attention to detail, and experience working in a fast-paced environment. You will work on a highly collaborative, cross-functional team. You will be expected to manage execution of multiple events at the same time. You must be comfortable using a suite of different marketing tools for budgeting, reporting, creating digital assets, reporting metrics etc. to produce events. You must also be comfortable travelling to and attending events throughout North America and helping to host C-Suite customers and Sales Leaders. Key job responsibilities • Working with key stakeholders to develop hospitality opportunities and experiences as part of new and existing partnership programs. • Negotiating contracts and agreements with partners, vendors, and agencies around these hospitality opportunities. • Working collaboratively with relevant business units, field marketing, and sales leadership to ensure alignment with business priorities and goals. • Designing overall customer hospitality experiences including customer communications, venue logistics, catering, A/V, transportation, staffing, and branded merchandise. • Developing KPIs to assess quality and success of the experiences and business impact of the program, developing standard operating procedures, identifying and driving continuous program improvement. • Managing event budgets and operations including regulatory compliance for all agreements, customer registration, and ticketing in accordance with local laws. • Ability to travel and ability to work independently and autonomously. A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional About the team The Global Executive Marketing (GEM) Hospitality team is responsible for managing AWS's portfolio of hospitality benefits through marketing partnerships with leading sports and entertainment brands. Our mission is to demonstrate the power of technology and the art of the possible through approachable use cases that are changing the way fans experience sports and entertainment. Basic Qualifications - 5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Experience finding creative ways to do more with less, and a track record of staying on budget Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.