Global Service Planner, Devices and Services _corporate_fare_ Google _place_ New Taipei, Banqiao District, New Taipei City, Taiwan **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X Google welcomes people with disabilities. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 2 years of experience in program or project management. + 2 years of experience in supply chain operations in the retail sector or consumer hardware. + 2 years of experience in direct supply/demand planning with supply chain management (e.g., forecasting, warehousing, fulfillment, reverse logistics). **Preferred qualifications:** + Experience in the consumer electronics industry. + Knowledge of the product life cycle. + Ability to work with cross-functional teams, customers, and external vendors. + Excellent time management and program management skills within a cross-functional environment. + Excellent critical thinking, presentation, and decision making skills. **About the job** A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Global Service Planner, you will help drive planning capabilities and processes for Google's Hardware products. In this role, you will work with historical/projected return rates, component usage rates, and repair operation set-ups. You will also build demand and forecast models for service parts and manage components planning efforts across business partners. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology. **Responsibilities** + Develop models for returns forecasting and components supply planning to maintain excellent service levels to customers. + Provide accurate, reliable inputs from demand and supply models and forecasts while analyzing patterns and trends in data, and help continuous process improvements. + Drive product success metrics such as forecast accuracy, inventory Weeks of Supply, Excess and Obsolescence, material spend, customer fulfillment rates. + Support implementation of new planning systems/upgrades, and drive continuous improvement initiatives in supply chain operational processes. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.