Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

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Do you enjoy working in a position that is tied directly to company growth initiatives? Caterpillar’s Construction Industries is hiring a Global Rebuild Parts and Service Analyst specializing in engine and drive train Rebuild. 

In this role, you will use your expertise in engine and drive train product groups to perform Work Order Analysis for our global dealer network. You’ll also serve as a divisional expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and growth.  
 
What You’ll Do:

Conduct Work Order Analysis for Engines and Drive Train  

Analyze data included but not limited to parts, labor and cost for engine and drive train, compile data and make recommendations to internal teams and external dealers 

Work across various functional business units to achieve parts objectives and global partners along with districts, dealers and customers to implement parts marketing activities and drive parts growth 

Gather and provide voice of customer (VOC) and voice of dealer (VOD) to the engineering, manufacturing, purchasing, pricing and logistics teams 

Support POPS growth through development of products and programs 

Deliver new products and programs globally or regionally  

Develop, coordinate and present training materials 

Partner with industry groups to align strategies 

Mentor team members within work group 

What you will have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving and Strategic Thinking : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Relationship Management and Influencing: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Ability to build strong relationships with various stakeholders. Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
 

Basic Requirements:

Experience within drive trains or engines and data analysis related to those components 

Bachelor’s degree or work-related experience

Industry Experience

Top candidates will also have:

Proficiency in data analysis  

Experience in analyzing dealer work order data would be beneficial

Technical knowledge of machine systems and repair options would be beneficial

Ability to deal with sensitive issues and/or persuade others on new methods of equipment application, new technology and distribution methods 

Self-starter and team player 

Strong project management skills; previous 6 sigma black belt experience  

Additional Information:

Availability to travel 30-40% of the time to dealer sites.

The position requires full-time presence, five days a week.

#LI #hiring #nowhiring 

Posting Dates:

julio 28, 2025 - agosto 7, 2025

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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