Job Description
The Engineer 4 - Business Excellence collaborates with Operational Excellence and cross-functional business partners to assess, improve, and streamline existing quality management system processes. This role focuses on efficiently executing key strategic business initiatives and projects that support customer improvements. As a Quality Engineer driving business excellence initiatives for global sites, the position delivers sustainable improvements in customer complaint reduction, product quality, management systems, and services by leading and participating in improvement projects using continuous improvement methodologies.
ResponsibilitiesLead and support continuous improvement initiatives using PDCA and DMAIC methodologies to enhance product quality and align quality management systems with evolving business needs.Collaborate with cross-functional teams to identify and implement Complaints per Million (CPM) reduction strategies, prioritize actions, and develop execution plans.Monitor customer complaint data and trends to enable prompt corrective actions and improve global customer satisfaction.Apply the E3 framework (Engage, Enable, Empower) to ensure sustainability of improvement initiatives among employees, supervisors, and leadership.Lead teams and projects that support the reduction of CPM across global businesses, providing leadership and guidance to cross-functional managers.Conduct audits and assessments to evaluate the effectiveness and consistency of implemented improvements across global sites.Serve as a trusted advisor on complex technical and industry issues, offering consultation to engineering staff and management.Analyze complex issues requiring in-depth evaluation of variable factors, exercising sound judgment in selecting appropriate methods and criteria.Mentor junior engineers, fostering professional growth and technical development.Engage actively with and inspire teams that integrate multiple functions and disciplines to drive business impact.Identify risks and manage the impact of process changes across different areas to avoid major delays and loss of business.Essential SkillsExpertise in quality management systems and continuous improvement methodologies.Proficiency in PDCA and DMAIC methodologies.Strong analytical skills and ability to evaluate complex issues.Experience in leading cross-functional teams and projects.Ability to mentor and develop junior engineers.Excellent communication and collaboration skills.Additional Skills & QualificationsFamiliarity with APQP, control plans, and FMEAs.Knowledge of industry advancements and ability to apply new knowledge to improve products and processes.Work Environment
The role involves working in a dynamic and collaborative environment, engaging with teams across multiple global sites. The position requires a proactive approach to problem-solving and managing multiple tasks/projects. It may involve interaction with manufacturing and other functional groups on compliance issues.
Pay and Benefits
The pay range for this position is $125000.00 - $150000.00/yr.
Requisition ID: 33970
At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.
The Engineer 4 - Business Excellence works in collaboration with Operational Excellence and cross functional business partners to assess, improve and streamline existing quality management system (QMS) processes for the efficient execution of key strategic business initiatives and projects that support customer improvements. Acting as the Quality Engineer driving the business excellence initiatives for global sites, this role delivers sustainable improvements in customer complaint reduction, product quality, management systems and services by participating in or leading improvement projects using continuous improvement methodologies. Creates/delivers customer complaint reduction programs that drive customer satisfaction globally.
ESSENTIAL DUTIES
Leads and supports continuous improvement initiatives using PDCA and DMAIC methodologies to enhance product quality, align quality management systems with evolving business needs, and drive strategic initiatives across multiple disciplines.
Collaborates with cross-functional teams to identify and implement CPM (Complaints per Million) reduction strategies, prioritize actions, and develop execution plans.
Monitors customer complaint data and trends to enable prompt corrective actions, reduce CPM, and improve global customer satisfaction.
Applies the E3 framework (Engage, Enable, Empower) to ensure sustainability of improvement initiatives among employees, supervisors, and leadership.
Leads teams and projects that support the reduction of CPM across our global businesses. Provides leadership and guidance to cross-functional managers to drive site-specific improvements using structured problem-solving and continuous improvement tools.
Leads sustainable customer complaint reduction projects grounded in core quality principles, including APQP, control plans, and FMEAs.
Conducts audits and assessments to evaluate the effectiveness and consistency of implemented improvements across global sites.
Serves as a trusted advisor on complex technical and industry issues, offering consultation to engineering staff and management.
Analyzes complex issues requiring in-depth evaluation of variable factors, exercising sound judgment in selecting appropriate methods and criteria.
Stays current with industry advancements and applies new knowledge to improve products and processes.
Contributes to the development of business objectives, goals, budgets, and cost strategies as needed.
Mentors junior engineers, fostering professional growth and technical development.
Collaborates and ensures alignment with key leaders and stakeholders cross-functionally and within Quality.
Anticipates problems, generates technically advanced alternatives, and implements innovative solutions for complex problems which require the regular use of ingenuity and creativity.
Works on significant and unique issues where analysis requires evaluation of intangibles. Exercises independent judgment in selecting methods, techniques, and evaluation of criteria for obtaining results.
Engages actively with, inspires, and drives the effectiveness of teams that integrate multiple functions/disciplines and have broad business impact.
Understands the impact process change in one area will have on other areas and manages the impact of changes.
Identifies risks and understands how to approach and complete multiple tasks/projects, avoiding major delays in schedules and product introduction or eventual loss of business.
Work direction responsibility may include technicians and junior engineers.
May work with manufacturing and other functional groups on manufacturing and regulatory compliance issues.
MINIMUM QUALIFICATION REQUIREMENTS
Education
Bachelor's degree in Business Management, Engineering, or other related field of study. Equivalent of eduction and experience sufficient to successfully perform the essential functions of the job may be considered.
Bachelor's degree in engineering strongly preferred.
Experience
A minimum of 8 years of business operations and/or
Workplace Type
This is a hybrid position in Lakewood,CO.
Application Deadline
This position is anticipated to close on Aug 21, 2025.
About Actalent
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