Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients!

The Global Portfolio Leader independently manages a portfolio of growth and strategic accounts being responsible for end-to-end business, and they maintain client relationships, with a focus on providing an excellent customer experience and guiding clients through the entire customer journey within Clinical Trial Services. They demonstrate expert capabilities in project management, supporting business development and other industry or business processes. This individual achieves results through creative problem solving, cross-functional teamwork, and their expertise in project management. This role acts as a subject matter expert, mentor and informal leader in the Client Services team, supporting strategic development.

Key Responsibilities:Subject matter expert within the team who looks to improve processes, tools, and resources for organization. Provides mentorship and guidance for new hires and less senior project managers and is viewed as a role model leader by peers.Collaborates with partners and internal team members to establish and achieve project timeline and deliverables. This includes (but is not limited to) issue management, assessing risks and establishing shared mitigation plans.Leads client business review process, QBR’s, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets.Coordinates important internal and external business activities to achieve project goals. Works with cross-functional project teams to ensure all project activities are accurately planned and delivered.Acts as the “voice of the customer”, including recommending appropriate placement of work, making the appropriate technology, region or capacity decision in the best interest of the portfolio.  Measure project performance and progress using appropriate tools and techniques. Identifies areas of concern and performs corrective actions which are communicated to all collaborators.Demonstrates expert technical capabilities, implementation of standard methodologies, process improvement projects and strong expertise in site processes, industry requirements, problem solving, etc.Leads strategic development of the project management function, including potential for new or expanded business, global initiatives, site processes, etc. across the internal and external teamsProvides subject matter expertise in support of business development activities.As Demonstrated By:

Project Management

Independently manages a large, complex portfolio. Accountable for ensuring execution meet client expectationsStructures project(s) in line with client strategy by demonstrating an innovative approach; optimizes processes to identify needs, defines resource requirements, monitors performance and identifies improvement opportunities.Develops methods to proactively identify, monitor, and evaluate project challenges and partners with cross functional teams to identify solutions and deliver positive outcomes. Mentors other team members on project resolution.Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.Extensive understanding of customer contract terms and conditions; skilled in negotiation tactics and techniques and coaches others in effective contract management.

Client Relationship Management

Expert at performing and interpreting comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.Display thorough knowledge of Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings.

Technical Knowledge

Demonstrates expert technical capabilities and strong expertise in site processes, industry requirements, and problem solving.Manages project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client. Maintains accountability for individual and team outcomes.Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs.

Project Management Leadership

Collaborates well, builds effective business relationships and brings new or alternative perspectives forward to overcome difficulty or uncertainty and builds a coalition.Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines.Assumes the leadership role on projects as appropriate, manages and supports cross-functional teams to be successful, and strategically plans an effective and efficient timeline to be completed on time.

Key Requirements:

Education: Bachelor's degree in a relevant scientific subject area or equivalent  To foster a sense of belonging and connection, remote employees are expected to keep their camera on and participate in video calls both internally and externally, as appropriate.

Years of Experience:

8+ years of experience in client facing project management within the pharmaceutical and/or life sciences industry preferred; experience with clinical trials preferred but not required6+ years experience acceptable if holding an advanced degree