Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. 

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

Title: Director of Physical Security Operations 

Center: Corporate Facilities 

 

Job Description 

Who We Are 

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities.  Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.  

Job Summary 

As part of CAA’s Global Safety & Security Organization, the Director of Physical Security Operations will be responsible for supporting the development of programs designed to ensure CAA is prepared to operate safely through dynamic situations and events in the US and globally. The Director of Physical Security Operations is a senior leadership role responsible for the strategic planning, management, and execution of all physical security operations across the organization globally. This role will oversee a team of Regional Security Managers in multiple regions, including the United States and international. The ideal candidate will bring a proactive, risk-based approach to security, combining operational excellence with strong leadership and collaboration across business functions. This role will report to the Global Head of Safety & Security. 

Responsibilities 

Leadership & Oversight 

Lead, mentor, and manage a team of Regional Security Managers across multiple geographic locations. 

Provide direct oversight for event security operations, ensuring seamless coordination, planning, and execution of security for high-risk or high-profile events. 

Serve as a senior subject matter expert for all physical security-related issues within the organization. 

Security Operations 

Develop and implement standardized physical security protocols, policies, and procedures across all sites and regions. 

Conduct regular threat and vulnerability assessments to ensure controls are appropriately aligned with risk posture. 

Oversee security staffing, contract security partners, technology deployments, and emergency response plans. 

Support the regional implementation of security technology and platforms compatible with global strategy. 

Brief senior management on status of security issues and engage with security leadership on information sharing and best practices in risk mitigation. 

Lead the management of all third-party security contracts at all applicable sites in coordination with the Global Safey & Security leadership. 

Keep the organization’s in-house case management system up to date with incidents and investigations and leveraging it to proactively monitor for potential threats. 

Develop and implement policies, procedures, standards, and training globally under the direction of Global Head of Safety and Security. 

Strategic Planning 

Collaborate with executive leadership to align physical security programs with organizational goals and risk management strategies. 

Maintain close relationships with high-level law enforcement, intelligence, and private sector counterparts in all regions, including international.  

Create and manage budgets for regional and event-related security operations, ensuring cost-effective and efficient use of resources. 

Track, analyze, and report on key performance indicators (KPIs) and metrics for continuous improvement. 

 

Event Security Management 

Partner with internal teams (e.g., Legal, Facilities, HR, Communications) and external stakeholders (e.g., law enforcement, venues, vendors) to ensure secure event execution. 

Develop customized event security plans, including access control, credentialing, threat assessments, and incident response. 

Oversee security operations for VIPs, special guests, and company executives during public-facing or private events. 

Compliance & Investigations 

Ensure compliance with local, state, federal, and international security regulations and industry standards. 

Lead or support investigations involving physical security incidents and other physical security concerns. 

Maintain incident management systems and develop after-action reports for continuous learning. 

Qualifications: 

Bachelor's degree in criminal justice, Security Management, or a related field; master's preferred. 

Minimum 10+ years of progressive experience in physical security operations, and law enforcement, including 5+ years in a leadership role. 

Proven experience managing multi-site security programs and leading regional teams. 

Extensive experience in event security operations, preferably for a global or high-profile organization. 

Familiarity with access control, CCTV, visitor management, GSOC integration, and other physical security systems and technologies. 

Strong knowledge of risk management, emergency preparedness, and crisis response. 

Excellent communication, collaboration, and decision-making skills. 

Ability to travel as needed (up to 20%). 

Preferred Certifications: 

Certified Protection Professional (CPP) – ASIS 

Physical Security Professional (PSP) – ASIS 

Crime Prevention Through Environmental Design (CPTED) 

Job LocationPosition will be required to be on site at the CAA office in Los Angeles, California

Compensation

The annual base salary for this position is in the range of $165,000-$200,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.