Job title: Global Omnichannel Operations Lead

 

Location: open – EU or US time zone. 30% of travel expected

 

About the job 

 

The Global Omnichannel Operations Lead plays a critical role to coordinate and drive the execution of key strategic and tactical programs for the Global Omnichannel team, in close coordination with other members of GTMC, Digital & GBUs. He/she will report into the Global Omnichannel Head. He/she oversees & optimize the day-to-day operations of the Omnichannel teams to ensure efficiency, productivity & alignment with strategic goals.

 

Main responsibilities:

 

Strategic Leadership

Support the development & execution of Omnichannel strategy that align with business objectives & enhance customer engagement across all channels

Operational Excellence

Oversee day-to-day omnichannel operations & key projects, ensuring efficient processes, resource allocation & performance optimization. Coordinate and manage Global Omnichannel activities and provide operational support to the Global Omnichannel Leadership Team to help ensure strong collaboration, alignment, and information sharing

 

Cross-functional collaboration

Partner with Omnichannel, GTMC, Digital, GBUs teams to implement omnichannel projects & operations

 

Performance management

Define Omnichannel operations KPIs & monitor/govern the performance

Governance

Prepare & coordinate key reviews & meetings, management reports & operational elements. Lead operational planning & execution of core internal leadership team meetings, off-sites

Hub transition

Support the definition & implementation of hub transition plan (inc. activity mapping, change management)

Budget tracking

Ensure all budget allocations & reporting are reviewed for accuracy, in collaboration with Finance. Coordinate budget exercises for the Omnichannel team.

About you

Solid experience in Omnichannel, digital marketing, consulting or related field Proven track record in developing & executing omnichannel strategies & operations Strong understanding of digital platforms, marketing techonologies & customer experience principles Excellent analytical skills with experience in data-driven decision making with the ability to understand, simplify and communicate effectively with others Strong project management expertise & prioritizing capacity Thrive in fast-paced engagements and experienced in matrix driven project teams/organizations Outstanding leadership, communication, change management & stakeholder management abilities Healthcare or pharmaceutical industry experience is a plus

 

Pursue Progress. Discover Extraordinary. 

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. 

 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!