Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You manage the in-house My Rewards operations in the Global People Services Operations function to ensure impeccable service delivery and elevated employee experience across the regions. The role develops and leads a comprehensive My Rewards strategy aligned with the Global People Services agenda and in collaboration with key stakeholders;Global CoE Rewards function to ensure a cohesive and effective Rewards strategyGlobal Employee Experience for Rewards to integrate digital and process excellence into the My Rewards operations workstream.Other People Services Operations Workstreams (Work & Life, Payroll etc) to understand their agenda and its interdependencies with Rewards, enabling a holistic approach to strategy development and the leveraging of best practices across the organization

How you will contribute

You will manage the My Rewards employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers, via the regional My Reward Leads.

Accountable in ensuring  consistent, high-quality operational service delivery for My Rewards across all regions.

Actively engage with the regions to deeply understand their specific needs and challenges related

Analyze performance drivers in the regions to identify opportunities for improvement and innovation

Develop and implement tailored Rewards solutions to address the unique requirements and challenges in the region

Drive continuous improvement through benchmarking, identifying trends in KPIs/metrics, and qualitative insights across all regions.

Develop, articulate, and champion a comprehensive Global My Rewards strategy aligned with the People Services agenda

Build and roll-out the Rewards Operational Maturity Model

Drive global process standardization and simplification initiatives to optimize efficiency and improve the employee experience and deliver sustainable Cost to Serve

To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global people services operations agenda and integrate our global scale using simplified and standardized processes and technologies

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Drive a strategic and holistic operations/service delivery agenda across the globe, leveraging technology where possible

Managing people and relating well with all center colleagues

Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills, and ability to partner senior leaders

Managing a shared service or BPO delivery center regionally in a global organization

Managing vendor relationships

Project management with experience managing large-scale projects

Data analysis with a focus on accuracy and attention to detail

Multi-tasking, problem solving and managing fluctuating workloads

Building relationships, motivating, educating, and coaching

More about this role

Overall Accountability for Rewards Delivery

1. Accountable in ensuring  consistent, high-quality operational service delivery for My Rewards across all regions. Actively engage with the regions to deeply understand their specific needs and challenges relatedAnalyze performance drivers in the regions to identify opportunities for improvement and innovation Develop and implement tailored Rewards solutions to address the unique requirements and challenges in the regionDrive continuous improvement through benchmarking, identifying trends in KPIs/metrics, and qualitative insights across all regions.2.Develop, articulate, and champion a comprehensive Global Rewards strategy aligned with the People Services agendaBuild the Rewards Operational Maturity ModelDesign and implement the Rewards service delivery model and end-to-end process framework

3. Drive global process standardization and simplification initiatives to optimize efficiency and improve the employee experience.Design and implement a Compensation and Benefits Decoupling strategy specifically tailored for the AMEA and MEU regions.Deliver Cost-To-Serve commitment of Global Rewards

Presence and Partnership

Collaborate effectively with the Global COE Rewards Lead to ensure a cohesive and effective Rewards strategy and the Global Employee Experience Lead for Rewards to integrate digital and process excellence into the Rewards workstream.Strong partnership with the RPSLs of each region to understand regional needs and ensuring that the My Rewards agenda is aligned. Collaborate with other Workstreams to understand their agenda and its interdependencies with Rewards, enabling a holistic approach to strategy development and the leveraging of best practices across the organization

Leadership

Provide on-going coaching and guidance to the Regional My Rewards Leads in MEU and NALA, helping them develop their skills and elevate their leadership and presence.Provide regular feedback, coaching session, and working with the Regional Leads to develop individual development plans that align with their career goals and the needs of the businessShowcase Rewards strategy and gain alignment of Regional Rewards LeadsMain point of escalation to resolve complex Rewards issues and employee complaints.Remain actively involved in key decisions and initiatives, providing guidance and support to the BU Rewards Leads as needed.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services