A Global Middle Office - SME is tasked to transition different Middle Office tasks from the Malaysia Business Unit. **Position Responsibilities:** •Perform day to day operations for Trade Support, Trade Matching, Trade Settlement and Cash Management functions. •Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams. •Actively manages risks related to trades and cash to avoid failed settlement. •Perform periodic trade and cash reporting for Onshore counterparts •Improve business processes and controls to mitigate operational risks. •Identify weaknesses in workflows and assist to establish effective solutions. •Assist in assessing, handling, and resolving critical business and system issues raised during operations. •Support ad-hoc analysis to identify root cause of production problems and develop timely solutions. •Effectively communicate significant production updates and challenges to Manager in a timely manner. **Required Qualifications:** •Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business-related course •Minimum 5 years related work experience •Understands the concepts surrounding Trade Support functions and the trade life cycle, middle office and trade settlements and cash management experience is highly preferred. •Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes •Good working knowledge in using Bloomberg, BBH, Custodian platforms •Intermediate to advanced knowledge regarding Cash Management, Data Management, Pricing, Settlements, Reconciliation, Transactions, Transfers processes •Knowledge in securities instruments, operational processes and trade life cycle •Good analytical and diagnostic skills with knowledge and understanding of process design. **Preferred Qualifications:** •Team player •Excellent communication skills (written and verbal) with strong comprehension and confidence •Strong investment, markets and trades knowledge •Proactive and willing to thrive in a highly critical function. •Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. •Uses diplomacy and tact to resolve difficult situations. Escalates serious issues to the Manager. •The candidate must be willing to report in Quezon City •The candidate must be willing to work on a morning shift schedule **When you join our team:** • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido