Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures\u2014and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Ready to shape the future of learning through (Gen)AI?
Join us at BCG to pioneer AI-driven learning experiences that scale, personalize, and transform how our people grow.

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In today\u2019s rapidly evolving AI landscape, the ability to design learning experiences that leverage the potential of (Gen)AI is more essential than ever. As a Global Learning Experience Design Manager, you will play a pivotal role in advancing how BCG designs and delivers impactful, AI-enabled learning\u2014applying cutting-edge tools and techniques to elevate personalization, scalability, and effectiveness.

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You\u2019ll apply AI tools and techniques to develop innovative learning solutions, automate design workflows, and prototype intelligent agents that personalize, scale, and streamline our learning offerings. Acting as a critical bridge between the L&D function and AI/product teams, you'll translate learner needs and business goals into practical, AI-driven applications that elevate learning effectiveness and operational efficiency.

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In this role, you\u2019ll lead the design and delivery of BCG\u2019s cohort-based learning journeys and firm-wide campaigns\u2014crafting holistic, integrated experiences that include live, virtual live, on-demand content, and performance support tools. Your responsibilities will span content curation and creation, assessment design, prompt writing, and AI workflow prototyping. You\u2019ll collaborate closely with engineers, product designers, data analysts, and fellow learning designers to uncover insights, test hypotheses, and co-develop AI-enhanced solutions that drive measurable learning and business outcomes. You\u2019ll also work with external vendors and end users to ensure the seamless implementation and adoption of these solutions across the firm.

YOU\u2019RE GOOD AT

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AI application and innovation

Designing and building custom GPT agents using platforms like OpenAI\u2019s GPTs or API, including prompt engineering, file and API integration, and instruction fine-tuning for specific learning contextsUnderstanding AI and LLM fundamentals (e.g., model behavior, token limits, embeddings, prompt memory, retrieval augmentation) to guide responsible and effective useCreating reusable prompt templates, agent personas, and workflows for learning use cases, optimizing for clarity, inclusivity, and performancePartnering with engineers and product teams to translate learner needs, business goals, and L&D use cases into actionable inputs and rapidly iterate on scalable, personalized AI-powered learning solutions\u2014from concept to minimal viable productAdopting AI tools early and staying curious about emerging trends, exploring their potential to enhance learning design and strengthen internal AI practices

Learning design

Championing the learner throughout, always asking what supports their growth, performance and motivationConducting user research and audience analysis to develop learner centric solutionsPartnering with training teams, SMEs, other internal stakeholders to assess training needs and design learning activities by selecting the most appropriate process, structure, technology, and delivery formats depending on learning goalsTranslating business goals into precise, modular and actionable learning objectivesDesigning learning and supporting development of engaging and immersive, multi modal learning, including but not limited to live classroom, virtual live, on-demand/microlearning, interactive multimedia, learning in the workflow, etc.Reviewing and curating content based on user and learning needsPartnering with vendors to drive them to an outcome and ensure the solutions meet the needs of the learnersPrototyping ideas and conducting proof-of-concepts to gather timely feedback from stakeholders and end-users, refining learning solutions that deliver targeted outcomesAnalyzing content performance and learning impact through dashboards, feedback, and usage metrics to drive continuous improvement of the learning experience

Stakeholder management

Working successfully within a complex matrixed structured organization to manage relationships and align learning solutions with project teams; experience doing so virtually is strongly preferredConvincing and driving alignment between stakeholders with your confident and competent demeanorExplaining learning experience design best practices and rationale to stakeholders

Project management

Working with stakeholders to define goals and scope, and designing effective training solutions aligned with BCG's objectivesThriving in ambiguity and approaching open-end problems with curiosity, creativity and system-thinking to drive progressManaging and communicating timelines and deliverables with various stakeholders in a dynamic, fast-evolving environment; experience with agile and lean principles is preferredPerforming independently as an independent contributor or within a team in a fast-paced, intellectually intense, service-oriented environmentEngaging and partnering with vendors and EdTech companies if needed

What You'll Bring

Bachelor\u2019s or Master\u2019s degree in a relevant field such as artificial intelligence, machine learning, human-computer interaction (HCI), computational linguistics, computer science, cognitive science, education, instructional design, learning science, or digital technologyMinimum 3-5 years\u2019 experience in learning experience design, with a focus on applying AI to develop innovative solutions (e.g., AI tutors, chatbots, virtual coaches, and AI-enabled learning solutions) to enhance personalization, automation, and content creationProficient in using (gen)AI tools and platforms (e.g., ChatGPT) to design AI-enabled learning solutions that provide timely, contextual support at key moments of need\u2014seamlessly integrated into daily workflowsExperience working with technical teams, including engineers and product managersExperience with at least one leading Learning Experience Platform (LXP)Knowledge of Agile and user centric design principlesStrong project management skills with the ability to think systemically while managing executional details effectivelyExperience working with remote international teamsExcellent English language oral and written communication skills required

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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