Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Global L&D Operations Manager, you will play a pivotal role in delivering world-class learning experiences across BCG. You will lead a global operations team and collaborate closely with stakeholders to ensure our learning programs run smoothly, efficiently, and of the highest quality.

Your key responsibilities will include:

· Lead and manage a high-performing global team: Manage a team of 5–10 L&D operations professionals, ensuring clarity of goals, accountability, and continuous development. Provide guidance, mentorship, and performance oversight to drive excellence and engagement.

· Drive operational excellence across global learning programs: Oversee the end-to-end management of participant logistics—registrations, communications, scheduling, cancellations, and database accuracy—for a seamless learning journey across all touchpoints.

· Optimize team capacity and resource planning: Design and implement effective staffing and utilization plans to balance workload, scale delivery, and maintain quality across time zones and geographies.

· Build and nurture global stakeholder relationships: Work cross-functionally and within a matrix structure to establish trust and strong working relationships. Adapt to stakeholder needs and provide proactive, solution-oriented support.

· Contribute to global L&D strategy and projects: Take an active role in shaping global learning operations by participating in strategic initiatives and driving continuous improvement through innovation and best practices.

· Support virtual learning delivery: As needed, host virtual sessions, welcoming participants, introducing presenters, and ensuring a smooth flow of the session from start to finish.

· Ensure consistent, high-impact communication: Drive clear, data-backed communication practices across the team. Translate insights and operational data into compelling narratives and updates using tools like Microsoft PowerPoint.

· Leverage technology and systems: Utilize Learning Management Systems (LMS), preferably SABA or similar, and manage workflows through platforms like ServiceNow, Trello, or Slack to streamline processes and ensure high efficiency.

You're Good At

· Leading with empathy while aligning team efforts with business goals.

· Making confident decisions and navigating complex challenges.

· Building trust and strong relationships with stakeholders at all levels.

· Communicating with clarity—both written and verbal—tailored to the audience.

· Managing complex projects with high attention to detail and accuracy.

· Solving problems creatively and identifying patterns and opportunities for improvement.

· Working autonomously and collaboratively; proactive in anticipating needs and planning accordingly.

· Demonstrating judgment, professionalism, and a willingness to seek input when needed.

· Acting as a trusted advisor to colleagues and leadership.

· Navigating large, complex organizations to make things happen.

What You'll Bring

· Bachelor’s degree or equivalent experience in a dynamic, fast-paced environment.

· 9–11 years of experience in a people or operations function, preferably with a focus on Learning & Development.

· Proven success managing and leading diverse, high-performing teams.

· Strong operational mindset with a track record of driving efficient processes and service delivery.

· Experience in professional services and working with global, virtual teams is a plus.

· Ability to manage both strategic and tactical responsibilities with precision.

· Exceptional organizational, analytical, and project management skills.

· Strong interpersonal skills and judgment; able to balance multiple priorities with poise.

· Skilled in Excel and PowerPoint; experience with Slack, Trello, SABA LMS, and ticketing tools like ServiceNow is advantageous.

· Intellectual curiosity, a creative mindset, and a pragmatic, hands-on approach to work.

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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