Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Learning and Development Coordinator will have a key role in the coordination, operational quality, and execution of our global learning offer and projects. Our learning offer is essential to building core capabilities, expertise, networks and providing affiliation and networking opportunities. Additionally, there will be an opportunity to drive forward relevant functional projects to implement operational and strategic business priorities.

 

Your key responsibilities:

Managing Operations for multiple learning events throughout the calendar year with program sizes ranging from 70 to 300 participants per eventOwn the end-to-end learning administration and data integrity within LMS including classes, courses, rosters, audiences, and feedbackPartner with stakeholders and team to forecast and manage the learner pipeline, ensuring alignment on demand, capacity, and delivery readinessExecute and support automated and manual L&D communication workflows, ensuring timely, accurate, and consistent messaging across the learner lifecycleOwn ServiceNow-based learner and stakeholder support, ensuring accurate case handling, insight into trends or queries, and consistent SLA complianceWorking closely as a thought partner with the wider team, business partners, content managers, faculty team and key stakeholders, to ensure smooth operational setupEngaging and continuing to review innovation and technology options to support operational efficiency

What You'll Bring

4-6 years of experience in an operations role, ideally within a professional services environment.A degree in Human Resource, Business Administration, Management or Project ManagementExperience in L&D, Operations, Technology, Client Relationship ManagementAdvanced skills in Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.Proficiency with a range of virtual collaboration and event tools (e.g., Teams, Zoom, Slack, Trello, Salesforce Marketing Cloud, survey platforms).Strong technical aptitude and ability to learn new systems quickly.Fluency in English, both written and spoken

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the Operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish

strong relationships across our people functions and beyond to successfully learn, educate and influence others.

Additional info

Thriving in an internationally diverse team, with a passion for delivering exceptional customer service and creating efficient processes for run the businessWorking autonomously while collaborating seamlessly—proactively anticipating challenges and planning ahead with a solution-oriented mindsetBuilding trust-based relationships with key stakeholders and acting as a reliable thought partner to colleagues and leaders alikeManaging multiple priorities with strong organizational skills, keen attention to detail, and the ability to adapt to flexible work environmentAdapting to change with curiosity and resilience, with interest in leveraging technology and AI-enabled tools to improve learning operationsQuickly learning new systems and technologies and confidently navigating through tools and platforms

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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