Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Global L&D Shared Services Center assumes responsibility for managing participant pools across
our L&D Journeys. We provide essential support in planning, preparation, and execution of all journeys,
including tasks such as LMS management, calendar scheduling, virtual live program hosting, training
material preparation, backend operations, data analysis, and tracking journey performance metrics.

We are seeking a motivated Learning & Development (L&D) Coordinator to join our team and take on a pivotal
role in supporting our Global Learning Operations team tailored for our consulting and business service teams.
The ideal candidate should demonstrate exceptional organizational skills, effective communication abilities,
and a flair for handling multiple tasks seamlessly.

The ideal candidate should possess strong skills in email writing and data analysis, demonstrate flexibility in
handling repetitive tasks, and serve as a role model for efficiency and professionalism.
The Global L&D Team thrives on dynamism and adaptability, consistently aligning with the evolving
needs of the business. Flexibility is crucial in our roles, which adjust according to global priorities. While
specific responsibilities may shift, the initial focus areas of this role will likely include:

Support the planning, coordination, and execution of initiatives for the Global Operations team, acting as a key liaison between participants, presenters, and event logistics.Strategically assist in scheduling virtual classes, accommodating diverse time zones and cohorts to ensure optimal participation and engagement.Oversee virtual sessions, manage breakout activities, and monitor chat interactions to deliver a seamless and interactive virtual experience.Manage the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.Maintain consistent and professional communication with participants, addressing inquiries, cancellation requests, and logistical concerns throughout the event lifecycle.Collaborate with the program team, conducting briefing sessions, and ensuring their preparedness for each event.Update and maintain the training database, tracking participant statuses, registrations, cancellations, presenter information, and training hours.Provide analytical and control support to evaluate the effectiveness of programs and events, offering data-driven  recommendations for improvements.Demonstrate advanced proficiency in email communication and Excel to efficiently manage tasks and streamline processes.Drive conversations and exhibit professionalism in interactions, serving as a role model and goto person for the team, providing mentorship and guidance to junior members to ensure overall team success.

What You'll Bring

Undergraduate degree, studies in management or communications.Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft OfficeSuite. Knowledge and confidence in Zoom are an advantage.Proficiency in database management and data entry, ensuring accurate and up-to-date records.3-5 years of relevant work-experience, preferred in HR, L&D, or event management, experience from a professional service firm is a plus.Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders.Experience with working in a virtual environment a plus.Exposure and hands on experience on LMS (SABA, Successfactors, Adobe..etc) or any HRMS system.Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environmen

Who You'll Work With

The Global L&D Coordinator functions as a key member within the Global L&D Shared Service Center,
an integral component of the worldwide Learning & Development Team. Operating as a \"virtual,
global training team,\" this unit is distributed across various BCG offices. This role is embedded within
BCG Nexus Costa Rica.
Within this context, the role thrives in a dynamic, fast-paced, intellectually stimulating, and servicefocused milieu. The Global L&D Coordinator collaborates closely with Learning & Development
Program Managers, Finance, and other pertinent segments of BCG, fostering seamless synergy.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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