At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Global Human Resources (HR) Content Specialist to join our Global HR Content and Portal team. In this role, you will be responsible for curating, standardizing, and optimizing employee and HR agent knowledge content within ServiceNow HR Service Delivery to drive global self-service adoption and significant case deflection. You will be joining a newly formed, dynamic team of five regional experts dedicated to enhancing the digital employee experience for a workforce of over 28,000 people worldwide. **What You’ll Do (Core Responsibilities)** In this role, you will: + Author, upload, and audit high-quality knowledge articles in ServiceNow HR Service Delivery, ensuring 90%+ content accuracy and alignment with global tone-of-voice standards. + Collaborate with Centers of Excellence and regional stakeholders across Europe, Middle East, and Africa (EMEA), North America, Latin America (LATAM), and Asia-Pacific (APAC) to translate complex policies into clear, accessible guidance. + Ensure compliance with organizational standards by coordinating publishing workflows and leveraging Artificial Intelligence (AI) tools to enhance content search-ability and self-service efficiency. **What You’ll Bring (Skills & Experience)** The ideal candidate will have: + Several years of experience in Human Resources, Shared Services, or Global HR environments. + Strong knowledge of HR knowledge platforms, specifically ServiceNow, Jira, SharePoint, Confluence, or Salesforce. + Proven ability in creating knowledge-based content and supporting employee self-service initiatives within a global or regional operating model. + A Bachelor’s degree or equivalent professional experience in Human Resources, Communications, or a related field. **What We Offer (Benefits)** + Competitive compensation and benefits aligned with your experience. + Paid time off and holidays to support work-life balance. + Flexible work options and alternative work arrangements. + Comprehensive health, wellness, and retirement plans. + Opportunities for continuous learning and professional growth within a global organization. Ready to help us shape the future of the employee experience? Apply today to join the Iron Mountain team! Category: Human Resources Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0099114