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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Real Estate Services manages HSBC’s global property portfolio of c. 22 million square feet. Our ambition is to create inclusive, digitally enabled spaces for meaningful collaboration and experiences, while ensuring safe, sustainable, and resilient operations for HSBC. Whether it is a customer entering a branch, or colleagues collaborating in an office, we help to ensure they have a positive experience.

We are currently seeking a high calibre professional to join our team as a Global Hospitality and Experience Lead.

Principal Responsibilities

Role Purpose:

The Head of Hospitality sits within the Global Procurement Infrastructure Real Estate Services (RES) team, under the Global COO (GCOO) function at HSBC. The role is global in nature and supports the evolving future of work through the strategic delivery of hospitality, workplace amenities, and customer/staff experience across HSBC’s global estate—including HQs, general offices, premium retail branches, and partner areas. This leader is accountable for shaping and executing HSBC’s global hospitality strategy in partnership with strategic Tier-1 suppliers and internal teams. The role reports to the Global Head of Workspace Experience Operations (WEO).

In this role you will

Develop and implement the global hospitality strategy aligned with HSBC’s workspace vision and ESG goals. Work closely with WEO, workspace strategy, and capital teams to improve workplace valueEnsure high-quality real estate and hospitality services worldwide, including events, dining, meetings, and reception, by partnering with strategic suppliersManage Tier-1 suppliers, negotiate contracts, enforce SLAs and KPIs, and drive innovation and digital solutions beyond contract termsOversee compliance with Health Safety and Food Hygiene standards, conduct audits, and manage risk within HSBC’s control frameworkManage budget, including forecasting, cost control, and commercial management for operating and project expensesLead transformation through business cases for digital tools and sustainability. Engage senior stakeholders and manage communications to enhance service delivery